IT Site Support Technician

Loft Orbital’s mission is to make space simple for organizations, and Loft IT’s mission is to make work simple for employees. Our Toulouse office is growing, and we’re looking for an IT Support Technician to join our international IT team. Working alongside our IT Site Lead, you’ll be a go-to person on the ground for Toulouse-based support, while contributing to IT activities across all of our offices worldwide.

You’ll focus most of your time on end-user support and onboarding, with opportunities to grow into infrastructure and application administration. We’re looking for someone who is passionate about technology, has a customer-centric personality, and intrinsically understands how good IT enables a business. This is a great role for someone with solid support experience looking to level up their career — not an entry-level position, but one with plenty of room to grow.

Infrastructure and application administration (20%) — Keep Loft running smoothly:

Work with our People Team to facilitate employee onboarding across our offices, and be the on-site IT contact for all Toulouse new hires

Provision Mac, Windows, and Linux laptops for new employees via our MDM tooling

Create and manage permissions for end-user SaaS accounts (Okta, Google Workspace, Slack, Atlassian, etc.)

Documentation (15%) — At Loft, documentation is as important as completing the task:

Document new projects as well as existing systems

With direction from IT leadership, maintain and update IT’s internal doc repos (how-to’s, IT policy, etc.) — strong written English required, as our documentation is shared across all offices

Facilities Care (15%) — Join the team in charge of taking care of our offices in Toulouse :

Provide assistance and perform break/fix work for AV conference rooms

Help keep the offices safe and secure

Get involved in maintenance and improvement projects of the offices