Posted 21 months ago
IT Specialist
Southeast AsiaRemoteFull-time
AI Summary
System Administrator responsible for supporting users, managing tickets, maintaining systems, backups, security, and office IT equipment, with remote work possibilities and relocation after trial.
About this role
We’re looking for an experienced System Administrator to join our team in Kuala Lumpur. If you enjoy solving technical challenges, supporting users, and working in a dynamic environment — we’d love to hear from you.
We offer the option to start remotely, with relocation after successfully completing the trial period.
Responsibilities
- Manage tickets and prioritize tasks to ensure timely resolution
- Provide user support (office and remote) by troubleshooting and resolving technical issues
- Perform regular system and application updates
- Handle procurement of IT equipment and conduct audits to ensure compliance with company standards
- Maintain office equipment and provide ongoing user support
- Monitor and manage backup systems, antivirus software, and other security tools
- Utilize network diagnostic programs to identify and resolve connectivity issues
- Implement and maintain network security measures, including firewall configuration, VPN setup, and intrusion detection systems
Requirements
- 4+ years of hands-on commercial experience as a System Administrator with MacOS
- Experience in supporting VoIP
- Hands-on experience with collaboration tools such as Mattermost and Slack
- Strong knowledge of backup systems and antivirus solutions
- Familiarity with network diagnostic and monitoring tools
- Proficiency in mail software (e.g., Outlook, GMail, or similar)
- Experience in managing and maintaining office hardware and IT equipment
- Solid understanding of network security concepts and best practices
- Ability to work independently, prioritize tasks effectively, and provide excellent user support
- Strong English proficiency is required
Will be a plus
- Experience with Atlassian products, CRM, and HRM systems
- Linux administration knowledge
We offer
- 16 paid vacation days per year
- 14 paid sick leave days per year
- 11 days public holidays
- Medical insurance
- Dental expenses reimbursement
- Parking and commuting reimbursement
- Professional education budget
- Language learning budget
- Wellness budget (gym membership, sports gear and related expenses)
Skills
Antivirus SolutionsBackup SystemsFirewall ConfigurationIntrusion Detection SystemsLinux Administration (preferred)MacOS AdministrationMail Software (Outlook, Gmail, Or Similar)MattermostNetwork Monitoring ToolsNetwork Security ConceptsOffice Hardware ManagementProcurement And AuditsRemote User SupportSlackTicket ManagementVoIP SupportVPN Setup
