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RISE

Posted 1 month ago

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IT Specialist

Makati CityOn-siteFull-time

AI Summary

IT Specialist handles first-line IT support, troubleshoots hardware and software issues, and maintains systems and security controls while assisting with upgrades and documenting processes.

About this role

RISE is on a mission to accelerate internet for the Philippines by providing excellent services and high-quality support to our business and wholesale partners. We focus on the efficiency of connectivity through initiatives like GetaFIX and Open Access Network, ensuring we maintain a benchmark for reliability and installation speed. Our culture is built on transparency and ownership, where team members are encouraged to exceed expectations and advance the country’s digital landscape together.

Duties & Responsibilities

  • Acts as the routine contact point, receiving and handling requests for support in hardware and software issues
  • Responds to a broad range of IT service requests for support by providing information to fulfill requests or enable resolution
  • Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate
  • Records details of all components that have been installed and removed
  • Assists with the development of standards, and applies these to track, monitor, report, resolve or escalate issues
  • Contributes to creation of support documentation
  • Carries out maintenance and upgrades to ensure current systems are updated and running smoothly.
  • Supports research efforts in assessing needs and costs for upgrades or purchase of hardware, software or equipment.
  • Support in executing IT developments (system modifications, updates, upgrades, migrations, etc.) according to established timeframes
  • Applies and maintains specific security controls as required by organisational policy and local risk assessments.
  • Supports investigation of suspected attacks and security breaches.

    • Qualifications

  • Bachelor’s degree in technology or computer science
  • 3 year experience in end-to-end IT management
  • Proficiency and hands-on experience with implementing, configuring, and testing IT solutions
  • Proficiency and hands-on experience in technical management of equipment, software and operational systems, including system performance monitoring and backup and recovery procedures
  • Experience with Google Workspace preferred
  • Highly customer-focused and able to provide a positive experience in conflict resolution
  • Excellent communication skills and able to effectively convey messages or know-how to non-technical customers
  • Highly dependable and responsive especially in urgent or time-sensitive situations
  • Able to maintain high level of integrity and confidentiality

    • Skills

    Backup And Recovery ProceduresClient/server EnvironmentsCustomer Service And Conflict ResolutionData Confidentiality And IntegrityDocumentation And Knowledge Base CreationGoogle WorkspaceIncident Response And EscalationIT Service ManagementMigration And Upgrade ExecutionNetwork And Hardware TroubleshootingProactive MonitoringRemote Support ToolsSecurity ControlsSystem Installation And MaintenanceSystem Performance MonitoringVendor CoordinationWindows And/or Linux Administration

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