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RISE

Posted 3 months ago

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ISP Network Engineer

Cebu CityOn-siteFull-time

AI Summary

A Network Engineer I at RISE handles provisioning and troubleshooting of internet and Ethernet/L2 services, supports deployments and on-call duties, and assists senior engineers with network issues across regions in the Philippines.

About this role

RISE is on a mission to accelerate internet for the Philippines by providing excellent services and high-quality support to our business and wholesale partners. We focus on the efficiency of connectivity through initiatives like GetaFIX and Open Access Network, ensuring we maintain a benchmark for reliability and installation speed. Our culture is built on transparency and ownership, where team members are encouraged to exceed expectations and advance the country’s digital landscape together.

A Network Engineer I will typically have at least 1 year experience in a hands-on networking role, along with a relevant degree (or 3 years+ of vocational experience). They will complete complex structured/standard tasks and assist more senior engineers in non-standard activities. They should have a strong understanding of IP networking concepts that would be roughly equivalent to CCNA/JNCIA level.

Duties and responsibilities

  • Provision and troubleshooting of all basic services across different regions

    • Dedicated Internet

    • Shared Internet

    • Carrier Ethernet/L2 services

    • New Product Deployments

    • Participate in the On Call, Night Shift, and weekend roster

    • Understand all common network alerts and their impact

    • Answer Support/NOC queries unaided

    • Deploy new devices following the template config of other devices

    • Assists in investigating and resolving network problems

    • Carries out agreed operational procedures of a routine nature

    • Handle client calls when needed or through our hotline using softphone applications to provide basic troubleshooting guidelines such as performing MTR or isolation test

    • The ideal candidate will have:

  • Bachelor's Degree in Computer Science, Engineering or related area
  • 2 + years' of experience with network administration or general IT
  • Solid understanding of IP networking fundamentals (do you know a MAC from an ARP?)
  • Strong oral and written English communication skills
  • A huge drive to learn and grow as an engineer

    • Skills

    Carrier EthernetCCNAEthernetIP NetworkingJNCIAL2 ServicesMTRNetwork TroubleshootingProvisioningSoftphone

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