IT Specialist

Location: Amman, Jordan (Hybrid/Remote Flexibility Available)
Working Hours: 10:00 AM – 6:30 PM (Jordan Time)

We are seeking an enthusiastic and customer-focused IT Support Engineer to join a dedicated support team serving a leading international organisation.

This is an excellent opportunity for candidates looking to develop their technical skills while working closely with an experienced global IT team in a fast-paced and professional environment.

Key Responsibilities

Support & Service Delivery

• Provide remote IT support to end users, ensuring incidents and requests are resolved within agreed service levels.
• Act as an escalation point for complex support issues and coordinate with third-party vendors when required.
• Take ownership of assigned tasks and incidents from initiation through to resolution.
• Communicate effectively with users and stakeholders via phone, email, and virtual meetings.
• Follow established IT service management processes and escalation procedures.
• Collaborate with internal and external IT teams to deliver high-quality support services.
• Assist with technical project activities as required.
• Maintain accurate and up-to-date technical documentation.
• Contribute ideas and recommendations to improve IT services and operational processes.

Technical Responsibilities

• Investigate and troubleshoot technical issues requiring deeper analysis and problem-solving.
• Perform daily, weekly, and monthly operational checks to ensure system health and stability.
• Monitor and respond to alerts generated from various IT management and security platforms.
• Support IT projects and technology improvement initiatives.
• Manage and maintain technical documentation in line with established standards and procedures.
• Assist with hardware lifecycle management activities, including device deployment and refresh programmes.
• Support endpoint management, security, and device administration activities.

Technologies and Platforms

Experience with, or exposure to, the following technologies would be advantageous:

• Microsoft 365
• Microsoft Intune
• Microsoft Defender
• Active Directory
• Windows Operating Systems
• Endpoint Management Solutions
• IT Monitoring and Service Management Platforms

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Excellent written and spoken English communication skills.
• 0–2 years of experience in an IT Support, Service Desk, or Technical Support role.

What We Offer

• Opportunity to work with an international organisation and global IT teams.
• Flexible working arrangements, including remote working opportunities.
• Professional development and exposure to modern workplace technologies.
• Collaborative and supportive working environment.
• Medical & Dental insurance
• Additional holiday days for length of service
• Personal Days
• Mental health & wellbeing platform
• Learning & Development platform
• Reward and Recognition Programs
• Gym Membership Contribution