IT Support Engineer

Key Responsibilities

• Plan and execute functional, system, integration, regression and exploratory testing across Salesforce CRM and CPQ.
• Translate user stories, acceptance criteria and business requirements into clear test scenarios, test cases and test data.
• Test key CRM and CPQ processes, including leads, accounts, opportunities, product configuration, pricing, quoting, approvals, renewals and amendments.
• Validate Salesforce integrations, APIs, data flows, security, permissions and business-specific configurations.
• Identify, document and track defects, working closely with Salesforce administrators and developers to verify fixes and manage quality risks.
• Maintain effective regression coverage and support end-to-end testing, user acceptance testing and release validation.
• Contribute to test automation and continuous improvement of testing standards, processes and quality practices.

Skills, Knowledge & Expertise

• At least two years’ hands-on experience testing Salesforce software development.
• Practical experience with Salesforce CRM and Salesforce CPQ.
• Experience with functional, regression, integration and exploratory testing.
• Good understanding of CRM and CPQ processes, including pricing, quoting and approvals.
• Experience testing APIs, integrations and data flows.
• Strong analytical, problem-solving and communication skills.
• Ability to work independently and effectively within an Agile environment.

• Experience with Salesforce test automation tools or frameworks.
• Knowledge of API testing tools, SOQL or SQL.
• Experience testing integrations with ERP, finance or other enterprise platforms.
• Experience with UAT and release validation.
• Salesforce certification, such as Salesforce Administrator or Platform App Builder.