IT Support Engineer

Responsible for the daily operation and maintenance of company laptops, with macOS as the primary focus, as well as Windows computers, mobile devices (iOS and Android), IP phones, and other desktop IT equipment. This includes device imaging and setup, software and hardware installation, configuration, updates, maintenance, troubleshooting, and issue resolution.

Maintain office IT systems, including IP phones, video conferencing and wireless presentation systems, printers, CCTV, and access control. Support server room operations, structured cabling, UPS systems, switches, access points, and routine inspections. Monitor infrastructure availability and performance through dashboards and alerts. Basic knowledge of servers, networking, audio-visual systems, and electrical principles is required.

Bachelor's degree or above; computer science, software engineering, networking or other related majors are preferred.

At least 3 years of working experience in IT support, IT engineering or a similar hands-on technical role, with working experience in large IT companies preferred. Operation and maintenance experience across Windows, macOS, WiFi network, VPN network and smart office systems is required.

Basic knowledge of server and network administration: Windows Server or Linux, virtualisation, backup and restore, switches, VLANs, WiFi controllers, firewalls and VPN. Certifications such as CCNA, Microsoft or Linux are a plus.

Demonstrated software engineering ability: strong Python (or an equivalent language) plus PowerShell or Bash; comfortable with Git and code review; able to build, test, document and maintain internal tools and integrations against REST APIs. Please be ready to share a portfolio, GitHub profile or examples of tools you have built.

Hands-on AI practitioner: daily user of AI assistants (e.g. Claude, ChatGPT) with effective prompting skills, plus practical experience building AI agents, AI skills or MCP integrations. Experience deploying AI solutions for non-technical users is a strong plus.

Comfortable working directly with business stakeholders to turn unclear requirements into practical, deliverable solutions, and capable of presenting and providing training to non-technical users. Strong communication, presentation, and facilitation skills, with a proactive approach to problem-solving. Able to work independently and collaboratively, accommodate flexible working hours including evenings & weekends, and travel to regional offices when required.

Fluent in Malay,English and Mandarin listening and speaking