IT Support Engineer

IT Support Engineer

At QIMA, we’re on a mission to help our clients make products consumers can trust.

Working with over 30,000 global brands, retailers, manufacturers and food growers, we are on the ground wherever products are made. We help businesses secure every step of their supply chain with quality inspections, supplier audits, certifications, and lab testing, all powered by our intelligent digital platform.

Our team of 5,000 QIMers (and counting) across 40 offices and laboratories, are united in our shared passion for innovation and integrity, and guided by our QIMA values in the decisions we make every day. We believe in the work we do, and in making a positive difference in the world. Does this sound like something you’d like to be a part of?

Our Consumer Goods Division is dedicated to helping brands, retailers and manufacturers worldwide deliver safe, quality and ethically made products to their consumers. Every day at work, our inspectors, auditors, and lab techs use their expertise to help safeguard the products you use every day in your home: from clothes and footwear to toys and baby products, to electronics, appliances, and furniture.

Our operations department’s purpose is to deliver our industry-leading services to our clients while ensuring that all the work we do is performed to the QIMA standard of quality

Responsibilities:

• Provide support for new computer projects and hardware installations.
• Assist in the installation, configuration, testing, maintenance, and monitoring of end-user and network hardware, peripheral devices, printers/scanners, software, and other products.
• Diagnose and resolve desktop issues for end-users, recommending and implementing corrective solutions.
• Assist in managing and maintaining the organization’s local area network (LAN), wide area network (WAN), and internet systems.
• Liaise with third-party support and PC equipment vendors when necessary.
• Perform other related duties as assigned.
• Flexible working hours with a five-day work week, ensuring a total of eight hours per day; early start allows for early finish, while a later start means a later finish.

Qualifications

Requirements:

• Higher Diploma or above in Information Technology, Computer Studies, or related disciplines.
• 1-3 years of relevant work experience.
• Basic skills in installing and maintaining Windows PC/Mac hardware and software.
• Basic skills in installing and maintaining printers, scanners, and other peripheral devices.
• Fundamental knowledge of networking, routing, and switching.
• Excellent problem-solving skills and attention to detail.
• Good organizational, prioritization, and multitasking abilities.
• Strong communication skills, capable of effectively interacting with team members and end-users.
• Proficiency in English listening, reading, speaking, and writing.
• A proactive attitude and a strong willingness to learn and improve.