Posted 2 months ago
IT Support Engineer
AI Summary
IT support engineer responsible for end-user IT in a 100% onsite Limassol role. Troubleshoots OS/software, manages assets, provides guidance, and maintains internal docs and access to SaaS/internal services.
About this role
Scorewarrior - System Administration Team
About Us
We are Scorewarrior, a "Great Place to Work" (officially!), with a 99% employee satisfaction rate. We're financially independent, highly profitable, and proud to have never made redundancies, a testament to our stability, culture, and long-term vision.
Our flagship title, Total Battle, is a top-10 mobile 4X strategy game that has grown its revenue by more than 25 times over the past five years. Our mission: excite and unite over one million players daily.
The Role
This is an internal IT support role (not application/product support). You'll help employees with their workplace IT environment—devices, operating systems, access, infrastructure, office equipment, and internal services—to ensure smooth daily operations.
Location
100% onsite in Limassol, Cyprus.
Scorewarrior provides full relocation support for you and your family: visas, flights, legalization on the island. Everything covered.
Your day-to-day tasks:
Solve employee problems and handle IT support requests (ensure SLA compliance; escalate complex issues).
Troubleshoot user OS (Linux, Windows, macOS) and software for seamless operations.
Manage IT asset lifecycle: purchase hardware, track inventory.
Provide technical guidance to boost productivity and self-service.
Maintain and improve internal IT docs and knowledge base in Notion.
Administer access to services (SaaS/self-hosted): Google Workspace, YouTrack, Git/GitLab, TeamCity, DNS, LDAP, and more.
Onboard/offboard employees; provision hardware/software.
Requirements
2+ years in end-user (employees) support
Admin experience with Windows, Linux, macOS.
Ability to diagnose PC issues, mass internet problems, or local network faults.
English at B1 level (spoken/written).
Experience with ticket systems (e.g., FreshDesk, Jira, ServiceNow, Zendesk).
Understanding of SLAs and ticket prioritization.
IT asset inventory experience (e.g., Snipe-IT, GLPI, OCS, Jira Assets).
Admin experience with SaaS/self-hosted services.
A Plus
Driver license
Strong networking knowledge (TCP/IP, DNS, VPN).
PowerShell/Bash scripting.
Drive to automate tasks.
Passion for games.
Why to join Scorewarrior
Onsite work in Limassol, Cyprus: We aim to provide a comprehensive benefits package that supports both your professional growth and comfortable life in Cyprus. You will work from our modern offices in Limassol, surrounded by a highly professional and passionate team that truly enjoys what they do.
Stable and transparent compensation, 13th salary, a bonus after successfully passing probation
Additional paid days (sick leaves, Christmas holidays, corporate conferences and events)
Full relocation coverage for you and your family, if not in Cyprus yet
Monthly allowance for preschool, school, and university expenses for employees’ children
Access to courses, learning platforms, and professional resources
Company-funded professional and language courses, books, and certifications
Access to gyms and sports facilities via SportBenefit
Private health insurance for you and your family members
