IT Support Engineer

The Role: As an IT Support Engineer, you'll be at the forefront of our client-facing operations, providing top-notch support and implementing innovative IT solutions. This role offers excellent opportunities for professional growth and skill development in a fast-paced, international environment.

Key Responsibilities:

• Deliver scheduled and ad-hoc support
• Troubleshoot and resolve complex IT infrastructure and network issues
• Assist in project implementation and engineering tasks
• Set up, configure, and test computer and network systems
• Collaborate with sales teams to gather client requirements and provide technical insights
• Communicate effectively with clients, account executives, and engineering teams
• Continuously improve your IT and communication skills

What We're Looking For:

• Diploma/Degree in Computer Science or Information Technology
• 3-5+ years of experience in IT end-user support or service provider environments
• Strong technical skills in:
  • Windows 7/8/10 (MCP/MCITP, MCTS/MCDST, MCSA/MCSE certifications highly desirable)
  • Office 365
  • Windows Server
  • Microsoft services (AD, DNS, DHCP, WSUS, GPO)
  • Networking (experience with Checkpoint firewall and HP switches is a plus)
  • VDI, Microsoft Azure, and MDM
• Experience with video conferencing support (Cisco WebEx, Zoom, Polycom)
• Excellent problem-solving and analytical skills
• Strong customer service orientation
• Ability to work independently and as part of a team
• Intermediate or higher English proficiency
• Passion for continuous learning and professional development