IT Support Lead

Title: IT Support Lead - Two95 International Inc.

URL Source: https://apply.workable.com/j/E63B40F168

Markdown Content: We are looking for an experienced IT Site Support Lead to manage and drive end-to-end IT operations delivery for a large enterprise environment. The ideal candidate should have strong leadership skills, stakeholder management experience, and hands-on infrastructure support expertise.

🔧 Key Skills:

• End-User Computing (EUC) Support

• LAN / WAN / VPN / Wi-Fi Troubleshooting

• Active Directory & Group Policy

• Microsoft 365 (Outlook, Teams, OneDrive)

• ITSM / ServiceNow

• Windows 10/11 Support

• Incident, Problem & Change Management

• ITIL Process Knowledge

📌 Key Responsibilities:

• Own end-to-end service delivery for Malaysia engagement

• Lead onsite and offshore support teams

• Manage escalations, shifts, and operational governance

• Ensure SLA/KPI compliance across IT support functions

• Act as SPOC for customer stakeholders and governance meetings

• Drive operational excellence and continuous improvement initiatives

• Ensure adherence to security, audit, and compliance standards

✅ Preferred Experience:

• Airline / Transportation / Large Enterprise environments

• Managing onsite–offshore delivery models

• Strong communication and leadership capabilities