IT Support & SharePoint Technician

About Salt Separation Services:

Position Summary:
We are seeking an organised and proactive IT Support & SharePoint Technician to provide day-to-day IT support across the organisation and assist with the administration and continuous improvement of our SharePoint environment. This role is responsible for supporting employees with hardware, software, Microsoft 365 applications and user access, while helping to maintain secure and effective IT systems in line with company policies and Cyber Essentials requirements. The successful candidate will also support the development, maintenance and optimisation of SharePoint sites, document management processes and collaboration tools, enabling efficient information sharing and business operations across the organisation.

Key Responsibilities

• Provide first-line IT support, resolving hardware, software and connectivity issues.
• Support users with desktop, laptop, printer, peripheral and mobile device issues.
• Assist employees with Microsoft 365 applications, including Outlook, Teams, Word, Excel and OneDrive.
• Set up and maintain user accounts, equipment and system access for starters, leavers and role changes.
• Manage IT assets, coordinating equipment allocation, repairs and replacements.
• Support IT security standards, policies, procedures and Cyber Essentials requirements.
• Provide support for SharePoint sites, document libraries, lists and user access.
• Assist with the creation, maintenance and development of SharePoint sites and libraries.
• Support users with document sharing, version control and collaboration tools.
• Identify and implement improvements to SharePoint usability and document management processes.
• Assist with the development and enhancement of SharePoint workflows and business processes.
• Maintain SharePoint user guides, procedures and training materials.

Skills, Knowledge & Expertise

Essential

• Experience in a first-line IT support or service desk role.
• Good knowledge of Windows operating systems and desktop applications.
• Experience supporting Microsoft 365 applications.
• Knowledge of SharePoint Online, including sites, libraries and permissions.
• Experience managing user accounts and access controls.
• Strong troubleshooting and problem-solving skills.
• Good organisational and workload prioritisation skills.
• Methodical approach to issue tracking and resolution.
• Strong communication skills with the ability to support users effectively.
• Understanding of IT security principles and best practices.

Desirable

• Knowledge of Microsoft Entra ID (Azure AD).
• Experience administering or maintaining SharePoint Online environments.
• Understanding of Microsoft Teams and OneDrive administration.
• Familiarity with Power Automate and SharePoint workflows.
• Knowledge of Cyber Essentials requirements and compliance activities.

Benefits

• Competitive employer matched pension scheme (Aviva)
• Company Bonus Scheme
• Employee Referral Scheme
• Free Employee Assistance Services; giving counselling, GP access, financial and wellbeing advice.
• Life insurance
• Income protection (after 5 yrs service)
• Early finish Friday (finishing at 1pm)
• Plenty of training and development
• Holiday buy-back
• Excellent team building, social and company events