Posted 1 month ago
IT Support Specialist - 1st / 2nd Level Support (all genders)
Palma de MallorcaOn-siteFull-time
AI Summary
Provides first and second level IT support to customers, handling tickets, configuring Apple devices, and documenting solutions in a knowledge base.
About this role
Your mission
We are looking for a friendly and reliable IT Support Specialist to join our team in Palma, Mallorca.
As part of #teamjemix, you will support our customers in their daily IT work. You will be one of their first contacts for technical questions and help them solve common IT issues quickly and professionally.
- Handle 1st and 2nd level support requests
- Work on daily support tickets
- Support users with macOS, iOS and Apple devices
- Set up and configure Apple devices
- Visit customers on-site when needed
- Document solutions in our knowledge base
Your profile
- First experience in IT support or completed IT training
- Good knowledge of macOS and iOS
- Very good German and good English skills are required; alternatively, a combination of Spanish and English is also possible
- A valid driver’s license is required
- Friendly and professional communication
- Reliable and structured way of working
We look forward to hearing from you!
Skills
Apple Device ConfigurationIOSIT SupportKnowledge Base DocumentationMacOSOn-site Customer SupportTicket Handling
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- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.