IT Support Specialist, Associate

Key Responsibilities

• End-User & IT Support Provide Level 2/3 support for laptops (hardware diagnostics, replacements, vendor coordination).
• Troubleshoot and resolve issues across Windows 10/11, Linux (Ubuntu), and macOS.
• Support internal and SaaS-based applications, including email, VPNs, printers, and network connectivity.
• Utilize and manage IT ticketing systems to track incidents and service requests.
• Ensure timely resolution of issues within defined SLAs and assist with user onboarding/offboarding and IT asset lifecycle (deployment, refresh, return).
• Maintain accurate documentation, SOPs, and troubleshooting playbooks.
• User Management - Work Station Visits for any physical connectivity or Issue diagnosis
• New Hire Setup - Monitor and other assets installation.
• IT Hardware Asset Lifecycle Management, Audits and Compliance
• Manage the full lifecycle of IT hardware assets from request, procurement, deployment, refresh, return, and disposal.
• Ensure all assets are accurately recorded and maintained in the CMDB / Asset Management System.
• Track ownership, location, warranty, lifecycle status, and asset tags.
• Hands on experience on Onsite IT Workstation tickets ( Network, Display, Cabling Management)

• Inventory Hygiene, OOW disposal, Keep track of laptop readiness and other assets
• Manage spare inventory and 100% matching on Procurement Versus Allocation Conduct periodic physical and system‑based asset audits.
• Accuracy of CMDB and asset records PC Refresh activities are per policy Audio-Visual (AV) Support Set up, operate, and troubleshoot AV equipment for meetings and events.
• Support audio systems, microphones, and video conferencing solutions.
• Ensure flawless AV execution for in-person and virtual events.
• Collaboration & Vendor Management Work closely with IT Infrastructure, AV, Security, and Facilities teams on cross-functional tasks.
• Coordinate with third-party vendors for warranty claims and service fulfilment.
• Ensure hardware call logs are placed on time and ensure no impact to users BAU Required

Skills, Knowledge & Expertise

• Bachelor’s degree (B.Sc., B.Tech.) or diploma in Computer Science, Electronics, AV, or related fields
• 2–4 years of hands-on IT support experience across multi-OS environments.
• Proficient in troubleshooting Windows, macOS, and Linux (Mandate Requirement)
• Experience in laptop diagnostics, repairs, and handling warranties (Dell, HP).
• Familiar with Active Directory, remote support tools, and endpoint security practices.
• Excellent analytical, communication, and interpersonal skills.
• 5 Days Work from office in a Week. (No work from home option)

Benefits

• Certifications: Apple ACSP, ITIL Foundation is Plus
• Experience supporting hybrid (remote + in-office) workforce environments.
• Familiarity with ITIL processes and asset management tools.
• Exposure to Windows Server, Office 365, Adobe, and general enterprise applications
• Hands on experience on Linux and MAC OS end points build and troubleshooting