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IT Support Specialist at 1st Line Employee IT Support | SEB, Vilnius

VilniusHybrid

AI Summary

Provides single-point-of-contact IT support for SEB Group employees globally, resolving daily IT issues and assisting with digital workplace tools.

About this role

Are you passionate about technology and making a difference?
With technology as our driving force, we provide world-class services to SEB group customers and business divisions in 20 sites worldwide. With us, you'll be part of a dedicated team of over 2800 employees who constantly work towards improving business development and growth. Do you want to work at the interface between ground-breaking technology and a world of financial flows? Welcome to SEB Global Services!
About the role:
As an IT Support Specialist, you will join our Employee IT support team within Digital Workplace in SEB Technology. The team is currently expanding and provides a single point of contact IT support service for all SEB Group employees across 20 countries globally. You will be part of a team that assists employees by resolving their daily IT issues, working alongside friendly professionals.

To thrive in this role, we believe you have:

  • A strong ability to work effectively in a team
  • A genuine enjoyment in helping others
  • Excellent English language skills
  • The ability to prioritize and multitask efficiently
  • Sophisticated customer service management skills and experience (highly appreciated)
  • What we offer:

  • Agile and modern ways of working
  • Remote working possibilities and flexible work schedule
  • Extensive training and learning opportunities.
  • Skills

    Active DirectoryCustomer ServiceIT SupportMicrosoft 365Network FundamentalsRemote SupportTicketing SystemsTroubleshooting

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