IT Support Specialist

About Us

AB Facility Services is a trusted facility solutions partner delivering integrated maintenance and building support services - helping organizations create and maintain safe, efficient, high-performing, and welcoming environments.

We are seeking a Part-Time Entry-Level IT Support Technician to provide day-to-day technical support to employees and assist with maintaining our office technology and systems. This is an excellent opportunity for a hands-on, dependable, and customer-service-oriented IT professional who enjoys troubleshooting and supporting users.

The ideal candidate will have approximately 3 years of hands-on IT support experience, with a strong understanding of Windows systems, IP phones, networking, firewalls, and employee onboarding/offboarding. This position is expected to work approximately 15–20 hours per week, with occasional onsite support as needed.

Responsibilities

• Provide first-level IT support to employees for hardware, software, login, email, printer, phone, and connectivity issues.
• Troubleshoot Windows operating systems, Microsoft 365, computers, peripherals, and common software issues.
• Support and troubleshoot IP phones, basic network connectivity, Wi-Fi, and related equipment.
• Assist with basic network and firewall troubleshooting and escalate more complex issues when necessary.
• Set up, configure, and maintain computers, monitors, phones, printers, and other IT equipment.
• Assist with employee onboarding and offboarding, including computer setup, account access, equipment assignment, and removal of access.
• Assist with user accounts, passwords, permissions, and access to company systems.
• Troubleshoot issues with company applications and coordinate with vendors or IT partners when additional support is required.
• Maintain accurate inventory of computers, equipment, phones, and other IT assets.
• Document IT issues, troubleshooting steps, solutions, and equipment changes.
• Provide occasional onsite IT support at office and field locations.
• Assist with maintaining an organized, secure, and efficient IT environment.
• Perform other IT-related duties and projects as assigned.

Qualifications

• Approximately 3 years of hands-on IT support, help desk, technical support, or related experience.
• Strong working knowledge of Windows operating systems and Microsoft 365.
• Experience troubleshooting computers, hardware, software, printers, and peripheral devices.
• Working knowledge of IP phones, basic networking, Wi-Fi, TCP/IP, and connectivity troubleshooting.
• Familiarity with firewalls and basic network troubleshooting.
• Experience supporting employee onboarding and offboarding from an IT perspective.
• Strong problem-solving and troubleshooting skills.
• Ability to communicate technical information clearly to non-technical employees.
• Reliable, organized, responsive, and comfortable working independently.
• Strong customer service skills and a professional approach when supporting employees.
• IT education, internship, or certification is a plus.
• CompTIA A+ or other IT certification is preferred but not required.

Schedule

• Part-time: approximately 15–20 hours per week
• Schedule can be discussed based on business needs and candidate availability.
• Occasional onsite support may be required.

What We’re Looking For

We are looking for someone who is hands-on, dependable, solutions-oriented, and comfortable working directly with employees. The ideal candidate does not need to know everything but should be able to troubleshoot independently, identify when an issue needs to be escalated, and continue learning as our technology needs evolve.