Posted 13 days ago
IT Support Specialist
AI Summary
At AI Digital, we know that our global team is only as strong as the technology that supports it. That’s why we’re looking for a proactive, tech-savvy and genuinely helpful IT Support Specialist to join our crew!Time zone: CETLocation: Serbia Responsibilities:Provide support for OS (macOS, Windows) and SaaS-related complex issues for a global remote teamDevelop and maintain a comprehensive internal Knowledge Base and technical documentation for both IT and end-usersAssist staff with IT-related t
About this role
At AI Digital, we know that our global team is only as strong as the technology that supports it. That’s why we’re looking for a proactive, tech-savvy and genuinely helpful IT Support Specialist to join our crew!
Time zone: CET
Location: Serbia
Responsibilities:
Provide support for OS (macOS, Windows) and SaaS-related complex issues for a global remote team
Develop and maintain a comprehensive internal Knowledge Base and technical documentation for both IT and end-users
Assist staff with IT-related training to improve technology adoption and technical savvy across the organization
Maintain a "Single Source of Truth" for all company hardware and software assets, ensuring accurate tracking and security compliance
Onboarding and offboarding of assets and SaaS systems
Enforce and maintain cybersecurity policies across all SaaS solutions and remote endpoints
Assist with incident responses and investigations
OS & Software patch management
Requirements
2-5 years of experience in IT Support/SysAdmin roles
Expert-level knowledge of system administration for Windows/macOS
Familiarity with MDM solutions (ManageEngine, Jamf, Intune)
Ability to train and assist users in utilizing IT tools effectively
Fluent/Advanced English with proficient written skills for documentation
Nice to have:
Automation and script-writing experience
What we offer:
USD compensation that values your expertise
Work from anywhere: Fully remote to suit your lifestyle
31 days of paid time off: 21 days of annual leave + 10 days of sick leave, because your health and work-life balance matter
Growth-focused environment: Access to learning resources and clear pathways for growth
Fun team events: Virtual cooking classes, yoga sessions, team quizzes and more
A culture of trust: We cut the red tape - results over rules always. Open talk, ownership and getting things done together
Steps of the selection process:
Screening Interview (45 minutes) – Initial conversation with a recruiter
Technical Interview (up to 60 minutes) – A deep dive into your functional expertise, problem-solving approach, and practical skills relevant to the role
Offer – If successful, you’ll receive an offer to join our team