IT Support Specialist
AI Summary
IT Support Specialist who manages global IT processes, sets up devices, troubleshoots issues, oversees security frameworks, and optimizes IT workflows with AI tooling.
About this role
When Oktopost was founded in 2013, social media was still a question mark in B2B marketing. We saw its untapped potential to drive real business results and built a platform to help marketers turn social into a measurable growth channel.
Oktopost powers social media management and employee advocacy, enabling B2B companies to become truly social organizations. Our social suite enables marketers to manage, scale, and measure social media programs.
Trusted by global brands and fully integrated with the modern marketing tech stack, we’re a dedicated team focused on helping our customers succeed.
Reporting to Operations leadership, you will be a key member of the operations team supporting our internal IT efforts. This is a foundational role within our Operations team, offering an excellent entry opportunity into a fast-paced tech environment. You will manage all IT-related processes globally, ensuring compliance, security, and performance across the organization. By combining technical expertise with a proactive mindset, you will help design, improve, and document scalable IT processes that empower our team.
What You’ll Do
Manage all IT-related processes globally, including setting up new laptops, managing resource access, and troubleshooting Security & IT tools to ensure compliance and performance.
Serve as the primary point of contact for employees seeking technical assistance on internal systems , performing both remote and onsite troubleshooting processes.
Maintain the IT inventory, oversee hardware maintenance, and handle the IT procurement lifecycles.
Ensure reliable office connectivity and maintain local network infrastructure.
Conduct ongoing access reviews and manage resource access installations to maintain strict internal security standards.
Assist with ongoing security tasks and drive the maintenance and configuration of general security frameworks (e.g., ISO 27001, SOC 2).
Leverage AI tooling to creatively solve problems, build efficiencies, and optimize IT workflows.
Continuously improve IT processes and technical documentation.
What We're Looking For
Hands-on experience with installations, administration, and troubleshooting of computer hardware, software, and networks.
Excellent IT skills with great customer service, the ability to handle context switches, staying on top of all communication channels, and a can-do attitude.
Passion for and knowledge of using AI tooling to solve complex problems and optimize operational workflows.
Native or fluent English - a must.
Availability for a full type position , including the ability to provide technical support for critical issues beyond standard work hours.
