IT Support Technician (Kiosk / Smart Hands / End User Support)

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Responsibilites:

• Provide End User Device (EUD) support (laptops, desktops, mobile devices, peripherals)
• Operate IT service kiosk for walk-in user support
• Deliver “smart hands” support for global IT teams:
• Patch network cables
• Physical checks in server rooms / office IT spaces
• Basic troubleshooting under remote guidance
• Handle:
• Incident management (1st line / 2nd line basic)
• Service requests
• Hardware replacement and setup
• Coordinate device lifecycle:
• IMACD (Install, Move, Add, Change, Dispose)
• Ensure adherence to GxP / regulated environment procedures
• Work in rotation with internal staff (not dedicated single assignment)

Requirements

• IT support / Service Desk / Field Support experience
• Windows OS, O365, basic networking
• Hardware troubleshooting
• Ticketing tools (ServiceNow or similar)
• Strong user-facing communication
• Flexible and team oriented person
• Experienced working in multinational teams
• Fluency in English and French (spoken and written)
• Candidates have to declare Criminal record extract not older than three months

Benefits

• Broad range of activities, tasks, and projects
• Vouchers (B-day voucher, wedding, and new born surprise)
• Fishing for Friends program – our referral program
• Refreshments in the D-ploy office
• Further development and professional advancement
• Friendly and international working environment
• Company-sponsored events
• Competitive salary and various benefits

Is IT in your DNA?