iTero Training Specialist, Delhi

Key Responsibilities

• Provide training to customers in the areas of IOS (intra- oral scanner) and help them bridge the scanners with any required software/hardware to facilitate different clinical workflows, virtually or onsite.
• Assist in the creation and/or review of the educational presentations, digital images and scans, marketing/sales materials, and clinical education materials related to the IOS (intra- oral scanner).
• Support in investigation and analysis of Clinical/training-related customer inquiries, complaints, and troubleshooting for business continuity while routing the issue to the right channel.
• Accurately and thoroughly document information in the company’s database(s) about each contact they handle following defined parameters.
• Ensure timely resolution to customer issues, in-bound or out-bound.
• Be alert to trends in requests and issues reported by customers. In need of source information by research to answer inquiries from customers and share learning with departmental peers and management.
• Analyzes post-training data and information to ascertain the needs of the customers while unfolding the impact on the business. Works closely with the local team to develop and evaluate the effectiveness of training for proactive further action to support the adoption of scanners.

• Provides technical assistance to customers
• Participate in proactive team efforts to achieve departmental and company goals.
• Provide training to internal customers and occasionally to distributor personal/external customers
• Follows all departmental and company procedures as indicated in quality, administrative, or other systems
• Comply with all safety policies, practices, and procedures. Report all unsafe activities to supervisor and/or Human Resources.
• Provide support to audit processes and quality management system as required.
• Perform other duties as assigned.
• Identify exceptional users to develop as speakers while maintaining an overall good relationship with the existing pool of speakers.

• As and when required.

Skills, Knowledge & Expertise

• A bachelor's or master’s degree in dentistry, biomedical, or chemistry is preferred, or any other technical field related to the organization's area of specialization or equivalent experience.
• Specialist certifications or coursework like prosthodontic/orthodontic/dental hygiene are a plus.

• At least 5 years of experience in a similar operational/product training/Commercial excellence role in a fast-growing international company or within Align in a similar environment.
• Able to drive department functions for the region.
• Experience in continuous education activities of customers will be advantageous

• Must be highly fluent in English, with excellent verbal and written English communication skills. Overall excellent communication skills are required.
• Fluency in other languages is a plus.

• Strong interpersonal, problem-solving, organizational, and prioritization skills are essential.
• Self-motivated, dynamic, and creative with a willingness to learn with constant action.
• Dependable, able to work without constant supervision and stay result-oriented.
• Ability to pay attention to details and consistently follow through on projects to completion.
• Good team player & able to work cross-functionally.
• Good knowledge of basic computer operations and Microsoft Office tools.