Posted 3 months ago
ITIL Service Desk Manager_VOIP_Cisco exp_W2
AI Summary
Third-person: Manages the IT service desk operation, ensuring high levels of customer service quality and availability across global support channels.
About this role
ITIL Service Desk Manager_VOIP_Cisco exp_W2
We are based in Fremont, California that offers complete technology services in IT staffing, Mobile development, Web development and Cloud computing . We work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirements.
We are looking to fill a position for ITIL Service Desk Manager in Cambridge MA. Selected person will be responsible for delivering high levels of customer service quality and availability across the globe.
Qualifications
Requires a bachelor's degree in Computer Science or related field, and 5-8 years of related technical and managerial experience in a Service desk or similar environment.
o ITIL
o CHANGE MANAGEMENT
o VOIP
o CISCO
o CUSTOMER SERVICE
Additional Information
In person interview is acceptable for this position.
Skills
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All reports →- SeriesRole reportsOne role family at a time: how many openings, what changed this week, who is hiring, what it pays.
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- Market overviewState of tech hiring, September 2026: up 4.8%Tech hiring rose 4.8% month over month in September 2026, with 411,122 new listings. Customer support and account executive roles led the growth.