Jira Administrator

Cprime is an AI-first, human-centered partner, combining strategic consulting with industry-leading platforms to drive innovation, enhance efficiency, and shift enterprise toward AI native thinking.  Founded in 2003 and headquartered in the US, our clients span the globe and include more than 300 of the Fortune 500 companies.  We bring deep expertise across Atlassian, IBM Apptio, ServiceNow, cloud, data and enterprise agility to enable intelligent enterprises where people and AI orchestrate as one.

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You will be responsible for delivering Atlassian expertise and skills for our client’s implementation needs. You will be implementing high-quality solutions in an iterative manner. You will partner closely with the client to align on solutions, backlog prioritization, and project delivery, including managing project/ program timelines, project scope, fielding client requests, budgets, and project scope creep.

Installing, configuring, maintaining, administering, and enhancing JIRA Core, JIRA Software, Confluence, JIRA Service Management, and key 3rd party add-ons

Helping guide the configuration and documentation of client JIRA and Confluence instances

Accurately gather and translate client requirements, assumptions, and constraints into project deliverables

Working with customers to enable custom workflows, fields, screens, dashboards, and reports

Creating and managing complex configuration elements including project workflows, screen schemes, permission schemes, and notification schemes

Advising on best-practice configuration and recommendations to avoid common pitfalls and challenges

Installing and configuring 3rd party add-ons for Atlassian products to provide enhanced capabilities (Portfolio for Jira, Structure, Tempo, Insight, etc.)

Providing client guidance and best practice advice on Jira and Confluence usage, administration, and operational use and maintenance of the systems

Providing support as required to client administrators and users to ensure the success of the implemented solution

2+ years of experience with configuration and administration of Atlassian products such as Jira Core, Jira Software, Confluence, Bitbucket, and key 3rd-party add-ons

Have a conceptual and practical understanding of SDLC, ITIL, and Agile Frameworks

Solid understanding of, and experience with JQL, automation rules, SLA configurations, user management, permission schemes

Bachelor’s degree in Computer Science or related field a bonus but not required

Ability to work independently with minimal guidance in a dynamic, ever-changing environment

Ability to manage multiple clients and deliverables at any given time through effective time management and planning

Demonstrate good interpersonal skills and communication, both written and spoken

Strong organizational skills, process-oriented, drive to constantly improve quality

Strong facilitation skills, attention to quality and detail, and a collaborative attitude

Maintain an excellent, professional, friendly, timely, and empathetic approach to customer communications

Enjoy what you do and have a true love of technology to solve challenging problems

Strong work ethic, good time management, and the ability to work with diverse teams