Jr Appeals Collectors

Job Summary

The Jr Appeals Collector is responsible for performing follow up on all appeals submitted to the payer for timely payment and resolution

Responsibilities

• Pursue additional payment on open appeals through various means of communication, such as telephonically, online, or via payment package processes with payers and patients.
• Overcome objections that prevent payment of the claim Gain commitment for payment through concise and factual collection techniques
• Escalate accounts to appropriate individuals at the payer and via SSC management as needed, including accounts with a lack of timely payer response Communicate trends to management as identified Utilize effective documentation standards that support a strong historical record of actions taken on the account
• Meet the productivity and quality standards of the organization Complete and comprehend all educational requirements Practice and adhere to the “Code of Conduct” philosophy and “Mission and Value Statement “Other duties as assigned

Skills and Experience

• English – Spanish Language (Oral and written C1 or above).
• Must have a high school diploma.
• At least 1 year of experience in Customer Service positions.
• This job adjusts to the Eastern Time Zone and follows a US holiday schedule.
• Strong customer service skills
• Excellent communication skills
• Ability to work independently and collaboratively
• Attention to detail
• Comfortable multitasking in a high volume/high demand environment
• Good presentation and a polite, tactful, and friendly character.

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About Auxis

Auxis prioritizes employee growth and development to help you advance your career. Auxis’ culture empowers you to be your best for the good of our shared team goal. We constantly strive to improve our culture and environment, and we've invested in tools to better visualize the pulse of our organization.

Benefits

• Health benefits including medical, vision, and dental.
• Asociación Solidarista
• Training and development programs
• Employee recognition program
• Paid time off and family-paid leave
• Paid day off for your birthday!