Junior BA/Support

• Should have problem solving, decision making and analytical skills
• Ability to configure, monitor, and manage ERP systems such as Order Management System is a plus
• Ability to do user training
• Ability to conduct quality assurance testing
• Basic knowledge in MySQL or basic SQL scripting

Requirements

• Computer Science or any IT-related course
• Minimum of 2-3 year experience
• Should be able to directly interact with clients and different groups to understand system issues, system requirements, etc.
• Should be able to monitor/track the resolution and next steps/actions needed on issues and concerns raised by client
• **Knowledge on any service or helpdesk management system is a plus **
• Should be able to conduct information gathering to help identify areas in which the system can improve on and perform effectively and efficiently
• Experience with technical writing especially documenting process flow diagrams, business requirements documents, problems and solutions for customers and other support personnel, creating user’s manual

Benefits

• Allowances
• Health Insurance,
• Hospitalization Insurance
• Accident Insurance