Junior Customer Service Representative

Overview

Title of Position: Junior Customer Service Representative

Position Type: Full-Time, Non-Remote

Reports to: Customer Service Manager

Location: Lafayette, LA

Founded in 2016, Tube Supply provides quality steel tube and bar in alloy, stainless, and carbon for oil and gas applications, including drilling, completions, production, and downhole tools. Our goal is to maintain a stable, fun work environment while delivering satisfaction to the marketplace. We live closely by our core values: Excellence, Loyalty, and Fun. These values are evident throughout our interactions with customers, within the company, and in each of our employee’s everyday lives.

Job Responsibilities

Junior Customer Service Representative responsibilities center around facilitating the Tube Supply sales process. In this entry-level role, you’ll enter sales orders received from our Account Managers into our database. Sales Assistants are the first point of contact for troubleshooting with customers and will coordinate with outside processing vendors to treat material to each customer’s specifications.

Responsibilities

Primary Duties:

• Order Entry
  • Create sales orders in accordance with specifications used by Tube Supply and/or customers, which may also include the creation of special process purchase orders (SPO)
  • Create purchase orders for the Sales department for external material (Buyouts)
• Match Mill Test Reports according to the order & specifications supplied by Sales
• Track and troubleshoot orders
• Correct discrepancies between purchase orders and received product
• Comply with all HSE, QMS, and Corporate policies at Tube Supply
• Perform other duties as assigned by your Supervisor
  • Intercompany stock transfers

Qualifications

Job Requirements:

• Bachelor’s degree or work equivelant
• Excellent problem-solving skills
• Ability to work in a fast-paced environment
• Strong data-entry skills