Posted 14 months ago
Junior Data Center Support Engineer
AI Summary
Installs, moves, adds, changes and decommissions IT equipment in a data center; monitors tickets, manages service tickets, supervises vendors, performs hardware upgrades and break-fix support, and documents infrastructural changes.
About this role
AVIAREPS has over 30 years experience providing professional passenger GSA services and tourism marketing to clients around the globe. As the world’s leading GSA and Tourism representation organization with more than 75 offices in over 70 countries, AVIAREPS represents airlines as well as destinations, hotels, attractions, airports, cars, trains, cruise lines, retailers and import/export organizations, and offers a full suite of B2B and B2C services which includes sales & reservations, marketing, digital, and PR programs.
AVIANET is a technology company of the AVIAREPS Group and offers a wide range of IT services and digital solutions - from consulting and strategic planning to custom software development and ongoing management of IT resources.
Your tasks include:
- Opportunity to work in a customer environment that operates 24/7
- Installation, Move, Add, Change and Decomission of IT equipment at the Data Center
- Proactively monitoring the ticketing system; Raising, Managing & Closing Service Tickets
- Escorting / Supervising third party vendors within the Data Center
- Hardware upgrade an break fix support
- Structured cabling of power, copper and fiber network connections
- Delivery arrangements of inbound and outbound shipments
- Daily documentation regarding any infrastructural change
- Managing inventory records, DC spare parts on monthly basis
- Provide day to day performance and operational support for hardware and software to the business users
- Undertaking project work as assigned
Your experience and skills:
- Bachelor's degree preferably in IT
- 1-2 years of experience and working knowledge is required
- Professional certifications like MCP or MCSE are preferred
- Experience with Desktops, Laptops, Servers and Hardware support
- Know-How in Data Center IT support
- Good German and English communication skills
- Excellent team player and a friendly attitude
- Willingness to work in shifts
We offer you:
- A high level of self-responsibility and the possibility to bring in your own ideas
- A highly motivated team in an international environment
Skills
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