Junior IT Coach

Job Title: Junior IT Coach

Department: Operations

Line Manager: Programme Manager

Location: Head Office: Pioneer House, Morton Park, Darlington (Hybrid available after probation)

DBS Check Required: Yes

Salary: £28,500-£35,000

Bonus: Cohort Success & Progression Bonuses

Who We Are

We are an Ofsted Outstanding provider of apprenticeships in the IT, Tech, and Digital sector. Our mission is to inspire learners, shape the next generation of Tech & Digital talent, and create life-changing opportunities. We innovate, grow, and focus on learner success – and we want you to join us.

The Role

As a Junior IT Coach, you’ll use your experience, industry knowledge and the understanding of our apprenticeship programmes, learner journey and ways of working, to provide outstanding personal and professional guidance to our apprentices.

With robust support and training, you’ll be responsible for providing a first-class learning experience to help develop, encourage and motivate your learners to achieve their full potential both personally and professionally.

You will motivate and influence your own caseload of learners towards the successful and timely achievement of their apprenticeship, by developing their skills, knowledge and behaviours through a range of training days, workshops and quarterly reviews.

Role Responsibilities (include but not limited to):

• To support Level 3 and Level 4 learners to build their portfolio of evidence in preparation for their end point assessment
• Manage a caseload of up to 36 learners through their apprenticeship by developing their skills, knowledge and behaviours through a range of training days, workshops and quarterly reviews
• To facilitate the delivery of technical workshops and personal development microteaches throughout the duration of the apprenticeship
• Assess our apprenticeship programmes and maintain high quality standards at all times, adhering to service and awarding body quality assurance procedures
• Work with your dedicated IQA to maintain high right first time and low rework
• Create and maintain strong relationships with learners, employers and internal stakeholders
• To be able to manage learner progress and development through a variation of 121 and group sessions using our SMART online classroom
• Adhere to regular learner contact to ensure your learners are progressing in line with agreed milestones
• Manage off the job hours to ensure each learner is meeting the apprenticeship standard requirements
• Effectively manage personal training plans to ensure our learners achieve timely
• Attend standardisation meetings as required by quality assurance and share learner progress
• Maintain accurate data management records and documentation, ensuring delivery and paperwork is compliant at all times
• Maintain and update knowledge, skills and occupational competence as required by the awarding body
• Support the growth of our apprenticeship provision

Essential Skills and Experience:

• Excellent written and verbal communication skills
• Excellent organisational skills with great attention to detail
• Flexible, adaptable and able to work well under pressure
• Confident using IT systems and databases including Microsoft Office programs
• Strong interpersonal skills with the ability to build relationships, rapport and understanding of every learner
• Open, honest and transparent communicator
• Be able to confidently challenge learners and provide constructive, developmental feedback
• Thorough and logical approach to problem solving
• Determination to see problems and solutions through to the end

Desirable Skills and Experience:

• Hold relevant teaching qualification (PGCE, PCET, ATE)
• Previous experience in IT sector
• Previous experience of apprenticeships or teaching
• Degree or Apprenticeship qualified in a relevant discipline (Digital, Education)
• Specific knowledge of IT
• Knowledge of the apprenticeship sector and standards