Junior Onsite IT Support Specialist

Who we are and what do we do?

We are PHOENIX Business Services, an international team of 200 colleagues operating as a Shared Services Centre based in Vilnius. We are people who are passionate about doing things better. Improving. Learning. Developing. Our goal is to support our greatest mission – we deliver health - by providing financial, accounting, procurement, and IT services to our company, the PHOENIX Group, the largest pharmaceutical and healthcare provider in Europe. Home | PHOENIX group

The heart of the role

We are looking for a hands-on, customer-focused Junior Onsite IT Support Specialist to join our team. In this role, you will be the primary point of contact, providing immediate technical assistance to our end users. You will be responsible for troubleshooting software and setting up workstations, managing access control, and maintaining and troubleshooting conference room equipment.

First-Level End User Support

• Act as the primary point of contact for onsite staff regarding technical issues.
• Diagnose and resolve problems related to Windows, Microsoft 365, VPN access, SharePoint access, and enterprise applications.
• Document all incidents and resolutions in the ticketing system to maintain a clear knowledge base.
• Ticket Lifecycle Management: Manage the end-to-end lifecycle of support requests using our internal ticketing system (e.g., ServiceNow).

Hardware Support & Lifecycle Management

• Perform physical setup, configuration, and deployment of laptops, desktops, and mobile devices.
• Troubleshoot hardware peripherals, including printers, scanners, and docking stations.
• Manage local inventory, ensuring hardware is tracked
• On-site support

Local Network & Infrastructure Assistance

• Assist the central Infrastructure team with basic onsite tasks, such as patching cables in the server room or checking router status lights.
• Ensure local office connectivity (Wi-Fi and Ethernet) is stable and performing well.

What makes you beat

• Experience: 1 year of experience in technical support or help desk.
• Technical Proficiency: Knowledge of Windows 11
• Experience with Active Directory (password resets, group memberships) and Microsoft 365.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
• Soft Skills: Exceptional communication skills and a "service-first" mentality; be able to explain technical concepts to non-technical users clearly.

Our colleagues value the most

In addition to the usual perks at SSCs such as private health insurance, annual bonus, public transport compensation, referral bonus, pet-friendly office with entertainment area, team buildings, and social events, we offer:

• Accounting and language courses (German, English, and French).
• 4 trust days per year.
• Compensation for your home office. 💲

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