Junior Operations Specialist in Customer Support (Chinese)

Are you a multilingual problem solver looking forward to helping air passengers globally with their delayed, cancelled, or overbooked flights? Join our global Operations Team (25 nationalities and counting!) as a Junior Specialist in Customer Support and make a difference for air travelers while being supported by our proprietary Artificial Intelligence technology.

Type of contract: Employment
Type of Work: Hybrid (1 day in the office/month)

What you’ll do:

• Assist customers at every stage of our claim-handling process (assess claims, answer queries, and communicate in a timely, friendly manner via email, chat, and social media channels).
• Utilize your legal knowledge (we provide relevant training) to advise and assist air travelers.

Qualifications

• Fluent communication in English and Chinese (both spoken and written, minimum C1 level).
• Experience working with targets (nice to have).
• Eagerness to learn about the airline industry and customer service.
• Satisfaction from helping people and willingness to go the extra mile for them.
• You enjoy following procedures with attention to detail.
• Ability to work in a shift system (24/7/365): morning shift 8:00 AM - 4:00 PM, evening shift 4:00 PM - 12:00 AM.

Additional Information

Perks and benefits:

• Private life and health Insurance. 
• Flexible benefits: gym membership, personal education, childcare, public transportation, or leisure travel subsidy.
• Annual travel allowance.
• Work from anywhere for up to 2 weeks/year.
• Language classes.
• Personalized progression plan. 
• Internal training programs and knowledge-sharing events.
• Unlimited, free use of AirHelp’s services.
• Pre-paid virtual card.
• Office commute subsidy.
• Access to mindfulness and well-being platform (Mindgram).
• Team days and Parties.