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Gopuff

Posted 14 days ago

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Junior Operations Supervisor

LondonOn-site

AI Summary

A Junior Operations Supervisor at Gopuff leads warehouse teams during shifts, ensuring timely and accurate order fulfillment. Responsibilities include training new members, picking and packing orders, managing delivery partners, resolving customer issues, handling inbound goods, and maintaining warehouse compliance and safety.

About this role

Overview: Gopuff is looking for a Junior Operations Supervisor to join the Operations team. Directly reporting to a Site Leader, JOS' play an essential role at Gopuff that requires drive, perseverance, positivity, and enthusiasm for the challenge. The Junior Operations Supervisor role is a core part of the Site leadership team with responsibility to ensure high operational standards at our MFCs to deliver timely and accurately for our customers.
Customers turn to Gopuff to provide their everyday essentials - day and night, rain or shine. We're assembling a team of thinkers, dreamers and risk takers who are ready to help us reshape the world of retail faster than ever before. And it doesn't hurt if you like snacks.

You will be responsible for leading the team during your shift:

  • Leading: showing the warehouse team how it’s done, leading by example and being responsible for the management of Staff on shift. Training new team members and being confident on process and product
  • Picking and packing: accurately pick and pack items on a per order basis for dispatch to customers
  • Delivery Partners: Support with managing the Delivery Partners to ensure a slick delivery experience
  • Issue resolution: Contacting customers for substituted or out-of-stock items
  • Goods Inbound: Receive product from vendors, ensuring physical count matches purchase order/invoice, and resolving discrepancies
  • Stock management: Put away products to inventory locations and conduct cycle counts to minimise out-of-stock products. Manage waste and compliance and our partnership with TooGoodToGo
  • Warehouse management: keep the warehouse compliant, clean, organised and aligned with Operating Standards
  • Health and Safety: Supporting Onsite Health & Safety compliance and testing

    • About You:

  • You have experience working in a restaurant, retail or warehouse environment
  • General working knowledge of basic web-based software applications (e.g. Microsoft Office, Google Workspace)
  • Strong work ethic, punctual, responsible and honest
  • Effective communication skills
  • Organised, team-oriented, positive attitude and helpful
  • Flexible and available to cover shifts during operational hours (7am - 3am)

    • Benefits:

  • Holiday & Sick Pay
  • Weekly pay cycle (Get paid weekly!)
  • Career growth opportunities

    • Skills

    Cycle CountsDelivery Partner ManagementGoogle WorkspaceHealth And Safety ComplianceInventory ManagementMicrosoft OfficeOrder PackingOrder PickingPurchase Order MatchingTooGoodToGo PartnershipVendor ReceivingWarehouse ManagementWaste Management

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