Junior Project Manager / Project Manager – Junior KAM / Key Account Manager (Client Servicing) - Mumbai

POSITION AVAILABLE: Junior Project Manager / Project Manager – Junior KAM / Key Account Manager (Client Servicing)

Responsibilities:

Client management:

1. Act as a single point of contact for clients to maintain relationship.
2. Get trained on BARE systems / reports for clients.
3. Responsible for end to end project delivery i.e. development, optimization & delivery of client projects.
4. Build reports and set up the questionnaire(s) in close consultation with client & project management.
5. Masters and maintains knowledge of client's business, competition, and latest industry news and trends.
6. Giving value added recommendations & solutions to clients, should have consultative approach towards the client.
7. Should be able to manage client escalation and concerns seamlessly.
8. Ability to use and Interpret BARE dashboard effectively and also provide the required training to the client

Project Management :

1. Planning and allocation of resources effectively.
2. To identify Operational/ Fieldwork issues and recommend solutions.
3. Continuously seek opportunities to optimize processes and improve the quality and efficiency of mystery shopping programs.
4. Stay abreast of industry trends, best practices, and innovations to inform program development and enhance service offerings.
5. Interact and co-ordinate with resource teams, Operations & Editing Teams to ensure agreed service levels.
6. Follow up and control project quality by spot-checking.
7. Will be required to work on various tools and platforms for program management.
8. Should have basic Excel knowledge for project tracking purpose.
9. Ability to comprehend and interpret legal terminology within agreements, with accuracy will be an added advantage

Cost control:

1. Monitors agency/client budgets and billing process.
2. Commercial focus of changes and impact on costing & client fees.
3. Should be familiar with project budgeting, invoicing, and vendor management.
4. Makes periodical client profitable reports, drives profitability improvement plans

Associated Knowledge/Skills/Abilities Required:

• Education- Graduate / MBA with min. 4+ yrs. experience in Client Servicing / Key accounts management.
• Preferable from any industry like Retail, Automobile, Hospitality / QSR industry knowledge.

Competency Skills:

• Strong on Client communication and client management.
• Strong analytical skills
• Strong knowledge skills office applications (Excel, PowerPoint, Word).
• Ability to work independently and to schedule time and resources effectively.
• Ability to motivate, and direct team members.
• Ability to set up and manage projects keeping cost factors in mind at all times.
• Ability to respond to team and customer needs; to meet commitments.

Reports to: Vice President - Operations - BARE India.

Industry – Market Research / Advertising / KPO/ BPO / Automotive / Hospitality.

CTC offered – Min 6.5 Lacs – Max 8 Lacs. p.a. with the final offer aligned to the candidate’s last drawn salary within this range.

If your skills and experience align with the above requirements, please submit your application through the BambooHR ATS application link provided in the job posting. For any questions, please contact us at hrindia@bareinternational.com

Company Profile:

BARE International is a US based, global customer experience consulting firm with 38 years’ experience. The company set the industry standard as the largest independent provider of customer experience research. BARE International has a global coverage with 13 locations around the world. Our vision is to "inspire excellence" by delivering actionable insights to our clients which strategically impact the improvement of their customer experience.

Since 1987, we have built our reputation on innovation, ethics, and seamless client service management. Join BARE for a close-knit work environment and global entrepreneurial experience!

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