Junior Service Engineer

About us

Ricoh Samoa is part of Ricoh South Pacific, the Ricoh distributor for New Zealand and the Pacific Islands. We install and support business technology for companies and government across Vanuatu: managed printers, IT hardware and networks, audio-visual and video-conferencing systems, and digital signage.

About the role

We're looking for a technically minded person who likes working out why something isn't working, then fixing it properly. You don't need years of experience. We'll train you on Ricoh's product range and our service systems. What you do need is:

1. a real interest in technology,
2. careful hands, and
3. the discipline to follow a procedure and finish the job.

This is a hands-on, customer-facing role. Most days you'll be out at customer sites installing equipment, fixing faults and helping people get back to work.

What you'll do

• Install and set up printers, computers, networks and AV equipment at customer sites
• Diagnose and repair faults on equipment, including mechanical and electrical adjustments
• Configure and troubleshoot networks, on-site and remotely
• Carry out preventive maintenance to stop faults before they happen
• Log every job accurately in our service system, including parts used, time taken and outcome
• Explain clearly to customers what you've done and what they need to know

What we're looking for

• A genuine interest in technology. You're the person friends ask when something breaks.
• A qualification in IT, electronics or electrical is preferred, but hands-on ability and willingness to learn matter more
• Basic understanding of computers and networks (Wi-Fi, IP addresses, cabling) is an advantage
• Careful and methodical. You follow the procedure and don't leave a job half done.
• Friendly and professional with customers
• A full driver's licence
• Comfortable with smartphones, apps and AI tools. Our service system runs on them.

What you'll get

• Structured training from experienced engineers on Ricoh's full product range
• A clear path from junior to Service Engineer as your skills grow
• Experience across printers, IT, networking and AV: a broad start to a technology career
• A permanent role with an international brand
• A fair, fast hiring process

Our hiring process

1. Apply here with your CV and short answers to three questions.
2. Shortlisted applicants will be invited to our Apia office for a supervised online assessment and a short video interview with our leadership team.
3. Reference checks and offer.

Applicants must be eligible to work in Samoa.