Jobless Developer
Oxylabs logo
Oxylabs

Posted 2 days ago

Open

Junior Technical Customer Support Specialist (Evening Shift)

VilniusHybridFull-time

AI Summary

Handles customer queries via live chat and email, ensuring excellent customer experience and working alongside technical teams to understand IT business logic.

About this role

We’re a team of 500+ professionals who develop cutting-edge web data gathering solutions for thousands of the world’s best known businesses, including Fortune 500 companies.

What’s in store for you:
Plenty of career opportunities — and we’ll help you seize them with internal/external learning resources and knowledge sharing events. To make your professional growth journey smooth, you’ll have a supportive team around you, as well as access to mental and physical well-being resources.

Ever-growing and ultra-ambitious team is looking for a person who could give a hand on working with excellent customer service for Oxylabs. As a company, we grow at a super fast pace, thus excellent customer service becomes a key element. If you see yourself as an ambitious team player when it comes to serving the customer queries - join us! You will find a lot of like-minded colleagues!

Your day-to-day:

  • Give joy to our customers by solving their queries via live chat and email;
  • Ensure excellent customer experience;
  • Answer customers’ queries & provide reliable information;
  • Interpret and finetune the customer success process & performance;
  • Work alongside techies to understand IT business logic;
  • Build and develop customer relationships that will turn clients into advocates.

    • Your skills & experience:

  • No previous experience required - we’re looking for someone eager to learn and grow;
  • Excellent communication skills in English and Lithuanian;
  • Ability to work full-time during evening shift (5:00 PM - 1:00 AM) in a hybrid working model;
  • Energy to move mountains together with your team;
  • Empathy and understanding - basically showing clients how important they are!
  • A genuine desire to learn and grow - we’re looking for potential and attitude, not years of experience;
  • Helpful & humble personality - we want our team to practice what we preach - being helpful not only to our clients but also to others.

    • Salary:

  • Gross salary: 1500-1900 EUR/month. Keep in mind that we are open to discuss a different salary based on your skills and competencies.
    • To support your professional growth and make you feel taken care of, we’ve put together an expansive benefit package. It covers learning, well-being, celebration, and much more — learn all about it here.

    Skills

    Customer Relationship ManagementCustomer Success MetricsEmail SupportIT Business LogicLive Chat

    Explore related jobs

    More jobs at Oxylabs

    Similar Customer Relationship Management jobs

    Jobs in Vilnius

    Browse these categories

    Customer Relationship Management JobsJobs in VilniusJobs in Lithuania

    Market data for customer support roles

    All reports →