Key Account Manager

Job Summary

TheKey AccountManageris responsible forleadingthecommercialactivities, supervising theKey Accountteamanddrivingall pre and post sales activitiesforthe Division’s Top Customer. UsingNBS Next principles, theKey Account Supervisorwillwork to build and implement strategy to bring in new business from within existing customergroupswhile developing new relationships with other potential customergroupswhileleading theKey Account Commercialteam andactivities tomeet operatingplan goals.

Essential Job Duties and Responsibilities

• Supervise, coach, and leadKey Account teamto achieve targetrevenue and profitability goals

• Act in a direct sales capacity for the Top customer, including all general Sales and account management activities

• Develop sales strategies based on NBS Nextprinciples inclusive of all EPS products and offerings

• Develop sales strategiesbased on NBS Nextprinciplesinclusive ofall EPS products and offerings

• Plan, organize,andleadbalanced sales growth, continued account penetration, and customer satisfaction

• Manage sales pipeline reporting, forecasting and aid in the creation of theannual plan for theTop

• Supervises the performance of direct reports by developing accountabilities,establishingperformanceobjectives, providing career counseling, feedback and guidance and ensuring that all policies are understood and adhered to

• Supervise, lead and coach the Technical Support team, providing direction to skilled employees, Supervisor and Key Account resources in line with company and division strategies

• Manage internal and external Service Level Agreements (SLAs), ensuringtimelyresponse times and adherence to scopes of work.

• Oversees key account personnel scheduling to support customer needs, including SME deployment, sales efforts, cross-regional needs, new product introduction and acceleration and support of other functional areas.

• Work collaboratively withProductManagementand Growth and Strategy teamsto ensure free flow of information on market status and customer needs to ensure product strategy reflects true customer needs

• Work collaboratively with operations to ensure that customer requested dates for machines and spare parts are being met by the division

• Drive new product enablement, growth initiatives and liaise asacontact for business and technicalconcerns

• Own and regularly update the strategicaccount plan backed by opportunities pipeline

• Establish andmaintainstrong customer relationships with both internal and external customers

• Drive execution of key priorities and customer sales projects/opportunities, includingprocess management and CRM reporting

• PerformOther dutiesas assigned

Education and Experience Requirements

• BA/BS degree or equivalent.

• 8+ years’ work experience in sales, key accounts, orrelevantcommercialexperience

• Previouswork experience in electronics/industrial applications, capital equipment is a plus

• Strong communicationskills and ability to collaborate with different stakeholders

• Proven ability to drive the sales process from plan to close

• Excellent mentoringand people management skills

• Proven skills in customer interactions withprofoundsense of urgency and ownership based on dedication and drive to deliver on commitments.

• Self-motivated and self-directed

Preferred Skills and Abilities

• Ability to interact effectively at all levels of an organization with maturity and soft communication skills

• Strong commercial instincts, negotiating skills,sales planning,reality-based opportunity assessment

• Mustdemonstrateadaptability, energy/commitment, problem solving, perspective, processmanagementand communication

• Experience working with cross-functional teams in different geographic locations

• Ability to motivateateam

• Able to analyze data and sales statistics and translate results into better solutions

Working Conditions and Physical Demands

Office environment.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Therequirementslistedabovearerepresentativeoftheknowledge,skill,and/orabilityrequired.Reasonableaccommodationmaybemadetoenableindividualswithdisabilities toperformtheessentialfunctions.

Travel Required

Estimated40-50%

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