Posted 4 months ago

Key Account Manager Mid Market

ParisRemoteFull-time

AI Summary

A Key Account Manager (KAM) owns a portfolio of ~100 mid-market SaaS accounts, driving upsell and new revenue while collaborating with Client Success and internal experts.

About this role

As a Key Account Manager (KAM), you play a decisive role in the growth of 360Learning's business and you will join a team of 5 KAMs (Mid-market).You will be in charge of around 100 accounts (existing customers from 100 to 2,500 employees).

At 360Learning, the KAM role is 80% sales oriented and your goal is to develop your portfolio and generate growth. But, you will not work alone! Client Success Partners and internal experts (digital pedagogy, platform structuring, IT) are in charge of the client’s project monitoring and execution. Collaborating with these teams will be instrumental to succeed in your upsell actions.

We are eager to retain the best talent in our teams, and we will encourage internal moves after 2-3 years of continuous success to build together fulfilling career paths. This KAM Mid-role offers the possibility of moving to a KAM Large position (existing customers from 2,500 to 10,000+ employees).

Within 1 month, you will:

Become a Trello expert and get familiar with our product

Learn to navigate Convexity, our working environment

Meet the different teams at 360Learning

Finalize your onboarding

Within 3 months, you will:

Take full ownership of your portfolio of customers

Map accounts and define an account growth strategy, prioritize your portfolio (tiering)

Work closely with our Client Success Partners to gather relevant information about our existing clients, in order to generate upselling

Prepare account reviews with our clients in order to identify areas of development

Conduct presentations and demonstrations of 360Learning

Complete the handover of your portfolio and close 30-50 K€ of new ARR in your first quarter (depending on start date)

Within 6 months, you will:

Ensure accurate reporting of the activity with your coach to optimize the forecast

Be proactive in order to improve business processes

Write complex business proposals and conduct business negotiations

Close 65-85 K€ of new ARR in your second quarter (depending on start date)

Within 12 months, you will :

Prepare, anticipate and ensure the renewal of clients’ contracts

Define action plans to generate upsells

Manage the entire business relationship with the clients

Exceed your targets and be on track to reach the yearly target

The Skills Set

3+ years of experience in an Account Manager or sales-related function (revenue generation with a portfolio of clients)

Previous experiences working in the SaaS industry

Experience in a fast-growing environment such as start-up / scale-up, which requires agility and responsiveness

Active listening skills and a team player mindset

Excellent written and verbal communication skills

Fluent French and excellent English (B2+) proficiency

Enthusiasm for our culture explained here: https://bit.ly/Convexity_360L

What We Offer

Compensation: Package includes base salary, a variable component and equity 📈

Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent.

Balance: Flexible hours, full remote work possible anywhere in France 🏠

Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝

Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍

Culture: A framework that will help you make an impact - envision what's it like to join 360Learning through our onboarding journey: https://360learning.com/blog/360learner-journey/ & Convexity Culture: https://bit.ly/Convexity_360L 🚀👩🏻‍💻🏆