Posted 7 months ago

Key Account Manager - Payments (Enterprise)

Kuala LumpurOn-siteFull-time

AI Summary

Manages and grows a portfolio of Singapore Enterprise merchants for ShopBack Pay in Malaysia, using data-driven insights to drive merchant adoption, retention, and revenue growth. Interfaces with marketing, BD, and operations to deliver high-value campaigns.

About this role

Our Journey

The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 60 million shoppers across 13 markets. In 2025, the Group continued its global growth with its expansion into North America. Driven by the vision to make every day more rewarding, ShopBack is dedicated to saving members money and time, and delivering delight every day. The platform also enables merchants and brands to engage with their members in a cost-effective manner. Founded in 2014, ShopBack now powers over US$5.5 billion in annual sales for over 20,000 online and in-store partners, and has rewarded shoppers with more than US$800 million (over S$1 billion) in Cashback to date. Through its innovative offerings, ShopBack continues to create value for both members and merchants. Notably, its payment solution, ShopBack Pay, offers members a convenient and rewarding payment option at checkout.

As a Key Account Manager, you will be responsible for growing ShopBack’s valued merchants, and delivering unrivaled value and service to them.

The role is based in Malaysia, and will manage a portfolio of Singapore Enterprise merchants.

Your Adventure Ahead

Deliver key value proposition to merchants, driving demand for adoption of best practices

To coordinate across internal teams, including marketing, business development and operations team in order to achieve merchant’s expectation and maximize performance

Identify feedback, trends and motivations from merchant engagements to develop our internal best practices

Conduct periodic performance reviews with merchants to ensure high campaign participation and optimization of commercial outcome

Strategically grow merchant revenue with a consultative mix of channels, methods and being able to turn raw data into actionable insights

Owning a strong pipeline of retention and consistent delivery of merchant success and milestones

Foster and grow merchant relationships through consistent engagement and ensuring a high quality of service level through a customer centric approach

Essentials to Succeed

Minimum 3+ years of experience in key account management, preferably with F&B, Fashion, Home & Lifestyle groups and chains

Data driven with strong analytical and problem-solving skills. Ability to identify trends, extract insights, and correlations in data

Exhibit strong awareness of consumer trends in e-commerce with an ability to ideate and execute campaigns to drive growth for the business

Solution selling: Account growth. Always be looking for new ways to develop, grow and broaden the relationship with the clients.

Able to think out of the box in conceptualizing ideas for merchant acquisition and management – creativity and logical thinking would be key!

Must be comfortable with C-level negotiations and have relationships with top decision makers.

Open to travelling (<25%)

Demonstrated use of AI tools (e.g. ChatGPT, Cursor) to develop new or improve workflows, enhance productivity, and drive efficiency at scale.

Skills

A/b TestingAccount ManagementAI Tools Usage (ChatGPT, Cursor) For Workflow ImprovementCampaign StrategyConsultative SellingCRMCross-Functional CollaborationData AnalysisData VisualizationE-commerce TrendsMerchant OnboardingNegotiationPerformance OptimizationPipeline ManagementRelationship ManagementRetention StrategiesSales Analytics

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