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Malt

Posted 9 months ago

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Key Account Manager SMB

ParisHybridFull-time

AI Summary

Manages SMB accounts in France, driving adoption and growth by engaging local stakeholders, executing account plans, and coordinating with internal and external partners.

About this role

🪐 Discover our galaxy

Join the Future of Work ! Malt is Europe's leading freelance marketplace, connecting over 900,000 talented freelancers with 90,000+ companies. Founded in 2013, we're transforming how work gets done through our tech-powered, human-centered platform. What makes us different:

- A diverse team of 600 Malters across 6 European countries
- A culture that champions equality (50% of our Comex are women) and inclusive growth
- Backed by top investors including ISAI, Serena Capital, Eurazeo Growth, Goldman Sachs, and BPI
- A mission to give everyone the freedom to work differently

Ready to help shape the future of work? Your next chapter starts here! 🪐

At Malt we believe that Ambition is the Way, so all lists of missions and responsibilities are non-exhaustive.

Explore your future career 🔭
As our new Key Account Manager (SMB), you will be responsible for the local deployment, adoption, and growth of SMB accounts within France. You will join a dynamic team where your mission is to activate use cases and grow the local footprint by "spidering" into accounts to engage local stakeholders. Reporting to the Head of SMB Account Management, you will ensure smooth account rollouts and drive revenue through BU activation and usage-based growth.

Key responsibilities ✨

  • Execute detailed account plans and perform tactical action follow-ups to ensure consistent account development.
  • Identify and engage key stakeholders including HR, Procurement, and Hiring Managers to expand Malt's presence.
  • Support client pilots and first projects to ensure successful adoption and long-term platform loyalty.
  • Run structured prospection within existing accounts to detect and capture new business unit-level opportunities.
  • Conduct local qualifications to assess pains and needs, accurately documenting all data in the CRM.
  • Deliver compelling value pitches and product demos adapted to the local context and specific client use cases.
  • Coordinate with local vendors, MSPs, and internal teams to resolve operational issues and monitor delivery performance.

    • About you 🧑‍🚀

  • High-level education, ideally in Business, Management, or a related field.
  • Relevant experience (3 to 5 years) in account management or sales development, with a proven ability to manage high-volume activity and follow-up.
  • Native level proficiency in French and strong English to operate within our European organization.
  • Strong command of sales methodologies such as MEDDIC and professional objection handling techniques.
  • Analytical mindset with the ability to maintain pipeline hygiene and provide accurate forecasting inputs.

    • How to join the mission? 🚀

  • First call with our Talent Acquisition Lead, to better understand your background, aspirations, and answer any questions you may have. (30-45 minutes)
  • Interview with your future manager, Pierre, to delve into your experience and the specifics of the role. (45-60 minutes)
  • Business case in order to assess your technical skills in account planning and local prospection strategy.
  • Final interview with Jihane to discuss Malt’s long-term vision and how you fit into our strategic growth.

    • Skills

    Account PlanningBusiness DevelopmentCRMForecastingMEDDICObjection HandlingPipeline ManagementProduct DemosProspectionSales MethodologiesValue PitchingVendor Coordination

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