Key Accounts Manager (Cape Town)

About Ambition 24Hours

Ambition 24Hours is a leading nursing and healthcare staffing agency dedicated to connecting top-tier healthcare professionals with facilities that need them most. We pride ourselves on building lasting relationships, delivering exceptional service around the clock, and making a real difference in the healthcare sector

About the role

We are looking for a driven and relationship-focused Key Account Manager to join our growing team. In this role, you will be the primary point of contact for our most valued clients, nurturing long-term partnerships and ensuring exceptional service delivery. You will be instrumental in growing revenue within existing accounts while identifying new opportunities to expand our footprint across the healthcare sector.

Key responsibilities

• Serve as the primary relationship manager for a portfolio of key healthcare clients, ensuring high levels of satisfaction and retention
• Develop and execute strategic account plans to drive revenue growth, upselling, and cross-selling of staffing solutions
• Conduct regular client reviews and business meetings to understand evolving needs and align service delivery accordingly
• Collaborate with internal recruitment and operations teams to ensure seamless fulfilment of client requirements
• Monitor account performance metrics, prepare reports, and present insights to senior leadership
• Identify and escalate risks to account health, implementing mitigation strategies to protect client relationships
• Negotiate contracts, service agreements, and pricing in line with company guidelines
• Stay informed on healthcare industry trends and competitor activity to position Ambition 24Hours as the partner of choice

Requirements

• Minimum 3 years of experience in a key account management, business development, or client services role
• Proven track record of retaining and growing client accounts in a service or staffing environment
• Strong commercial acumen with the ability to identify revenue opportunities within existing accounts
• Exceptional interpersonal and communication skills, with the ability to engage confidently at all levels
• Proficiency in CRM systems and MS Office Suite
• Highly organised with the ability to manage multiple accounts and competing priorities simultaneously
• Experience in the healthcare, staffing, or recruitment industry is advantageous
• Relevant tertiary qualification in Business, Marketing, Commerce, or equivalent

If you are ready to be part of a team that keeps critical healthcare services running around the clock, we want to hear from you.