
Posted 4 days ago
Knowledge Management Platform Engineer
AI Summary
Engineers and maintains enterprise knowledge management platforms, including wikis, knowledge hubs, and AI-assisted collaboration tools, ensuring they are secure, scalable, and highly performant.
About this role
Join our mission to transform knowledge management in the organisation through innovative technology. The Knowledge Management Platform Engineer bridge the gap between technical infrastructure and user-centric content design, making it effortless for our organisational teams to store, discover, and share enterprise knowledge. The engineer designs, implements, and maintains our enterprise-wide documentation and collaboration ecosystem, which comprise of Knowledge Hubs and Wikis, Communications and Messaging, Content Collaboration, and AI-assisted platforms. In this role, you are also responsible for the technical health of these platforms, ensuring they are secure, scalable, and highly performant.
Responsibilities
- Engineer Knowledge Management Platforms that organize and share the organization's critical information to:
- Improve information retrieval efficiency
- Retain organisational knowledge and expertise
- Enhance decision-making with reliable records
- Boost collaboration through information sharing
- Design and integrate AI and automation into Knowledge Management workflows to enhance knowledge sharing, and foster knowledge growth.
- Apply DevOps practices (e.g. CI/CD) to automate deployments and workflows, improving efficiency, product quality and on-boarding speed.
- Build analytics pipelines and observability dashboards to monitor the platform health, applying SRE principles to improve uptime and responsiveness.
- Partner with cross-functional teams to enhance the collaboration experience, drive feature enhancements, and explore emerging technologies like AI and automation.
Requirements
Preferred Soft Skills
Why join us?
Skills
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