LATVIAN-RUSSIAN SPEAKING CUSTOMER SUPPORT AGENT

It's your game!

This is an on-site role. As a Latvian and Russian Speaking Customer Support Agent you will handling calls, emails, and live chat with the customers of our Latvia-based brands.

Reporting to the Customer Support Team Lead, you will be part of the Customer Support Team. This team is passionate and enthusiastic, able to put customers at the heart of our business. They create a pleasurable and entertaining journey for customers across all touch points.

Salary range for this role, based on experience level is 8.59€ per hour (gross).

If you love making an impact by helping people, this role is for you!

You Will:

• Help customers with their inquiries over email, chat, or phone

• Investigate problems, develop solutions, and manage through resolution

• Escalate issues to other departments or manager

• Support your colleagues and help the new ones

You Have:

• Excellent written and verbal Latvian and Russian skill to perform work duties

• Very good computer and typing skills

• Experience documenting customer issues in detail and handling support requests from a variety of different channels at the same time

• Experience gathering complete and accurate information from the customers - give attention to what other people are saying, taking time to understand, and ask questions

• Problem-solving skills and flexibility to handle change

• Readiness to work flexible hours and shifts from 7:00 AM - 2:00 AM (Monday-Sunday)

• Annual company performance bonus

• Additional paid days off (health days, birthday day off, voluntary work days and additional days off based on tenure)

• Health insurance

• Learning & development compensation

• Paid online consultations with certified mental health professionals

• Wellness and team-building events

Equal Opportunities.

If you need any reasonable adjustments at any stage of the recruitment process, please contact us and we'll support you.

We're committed to creating a diverse, equitable and inclusive workplace where everyone feels valued, respected and able to be themselves.

We're an equal opportunities employer. We welcome applications from everyone and we do not discriminate based on age, disability, gender or gender reassignment, pregnancy or maternity, race, religion or belief, sexual orientation, marriage/civil partnership, or any other basis.

We comply with all applicable recruitment regulations and employment laws in the jurisdictions where we operate, ensuring ethical and compliant hiring practices globally.