Lead Analyst, Cloud Operations

Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

The Lead Analyst, Cloud Operations will provide day-to-day support to all AIA business units using AIA’s Azure public cloud platform including but not limited to incident-, change-, request- and problem management. AKS Engineer role focuses on deploying, operating, monitoring, and troubleshooting containerized applications on Azure while ensuring high availability, security, and performance.

Responsibilities include, but are not limited to, the following:

We are looking for a skilled AKS Engineer / Administrator with 2–3 years of hands-on experience in managing and supporting Azure Kubernetes Service (AKS) environments. The role focuses on deploying, operating, monitoring, and troubleshooting containerized applications on Azure while ensuring high availability, security, and performance.

Key Responsibilities – AKS & Kubernetes Administration

• Deploy, configure, and manage Azure Kubernetes Service (AKS) clusters.
• Administer Kubernetes resources such as pods, deployments, services, namespaces, config maps, and secrets.
• Monitor cluster health, workloads, and node performance.
• Troubleshoot Kubernetes and application-related issues.

Azure Cloud Operations

• Work with Azure services such as Virtual Networks, Load Balancers, Azure Monitor, Log Analytics, and Azure Storage.
• Support scaling, upgrades, and patching of AKS clusters.
• Assist with cloud resource optimization and cost management.

Security & Networking

• Apply AKS security best practices including RBAC, network policies, and secrets management.
• Support ingress controller configuration and certificate management.
• Coordinate with security teams on access controls and compliance.

Monitoring & Documentation

• Configure monitoring and logging using Azure Monitor, Log Analytics, and Kubernetes-native tools.
• Maintain operational documentation, runbooks, and SOPs.
• Assist with incident resolution and root cause analysis.

Additional:

• Manage and administer the Microsoft Azure cloud environment, including provisioning, configuration, performance monitoring, policy governance.
• Analyze existing operational standards, processes, and/or governance to identify and implement improvements.
• Support cloud adoption of applications as they are being transformed and/or modernized.
• Participate in an on-call rotation to address and resolve technical escalations.
• Troubleshoot and resolve cloud-related issues and Collaborate with IT and business stakeholders.
• Provide technical support and guidance.

Experience:

• 2–3 years of experience working with Kubernetes and Azure cloud services.
• Hands-on experience with Azure Kubernetes Service (AKS).
• Good understanding of Kubernetes fundamentals and container concepts.
• Good knowledge of Linux administration and networking concepts.
• Familiarity with scripting (Shell/Bash or PowerShell).

Skills:

• Good problem-solving and troubleshooting skills.
• Ability to work effectively in a team environment.
• Good communication and documentation skills.
• Willingness to learn and adapt to cloud-native technologies.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.