Lead Case Manager - Family Place

Organizational Overview

Upward Bound House(UBH)isdedicated to endingthecircle of intergenerationalfamily homelessness.Wecompassionately providea continuumof servicesrangingfromcrisishousingtopermanenthousingandhomelessnessprevention.With over 30 years of experiencein family homelessness,UBHisa leadingservices provider,contributingtoand advocatingfor lastingsolutions to end family homelessness.Ourdiverseteam ispassionateaboutour mission.
We seekemployees who arepassionateaboutservingandmakinga differencein thelivesof others.

Summary

The Lead Case Manager serves as the primary case management professional at our Santa Monica Interim Housing facility, providing comprehensive oversight of client services while coordinating with multiple program stakeholders. This position uniquely combines direct client services with program leadership, ensuring service integration across all program components. Working directly with the Program Manager, this role maintains accountability for resident staff, specialized service providers, volunteers, and program partners to ensure optimal client outcomes and program success.

ESSENTIALFUNCTIONS

Program Leadership and Stakeholder Coordination

1. Serve as primary point of contact for facility operations and client services
2. Coordinate and maintain accountability for:
3. Resident Manager (facility operations and client compliance)
4. Employment Specialist (client employment services and outcomes)
5. Clinical Representative (mental health services and interventions)
6. Volunteers (program activities and support services)
7. Pantry Coordinator (food security and distribution)
8. Lead weekly program coordination meetings with all stakeholders
9. Facilitate communication and collaboration between all service providers
10. Monitor and evaluate service delivery effectiveness across all program components
    
    

Case Management and Client Services

1. Maintain primary caseload for all clients at the facility
2. Conduct comprehensive client assessments and develop individualized service plans
3. Provide crisis intervention and emergency response as needed
4. Ensure proper documentation and maintenance of client files
5. Coordinate client referrals to internal and external services
6. Monitor client progress and adjust service plans accordingly
   

Quality Assurance and Program Development

1. Support Program Manager in strategic planning and program enhancement
2. Conduct regular quality assurance reviews of all program components
3. Monitor and report on program outcomes and contract compliance
4. Identify and implement program improvements
5. Develop and maintain program policies and procedures
6. Ensure compliance with all funding requirements and regulations

Community Relations and Partnerships

1. Establish and maintain relationships with community partners
2. Coordinate with external service providers and stakeholders
3. Represent the program at community meetings and events
4. Develop and maintain referral networks
5. Facilitate client connections to community resources
   

Facility Support and Operations

1. Collaborate with Resident Manager on facility needs and client concerns
2. Oversee implementation of house rules and program policies
3. Coordinate with maintenance staff on facility upkeep
4. Support critical incident response and resolution
5. Ensure facility compliance with health and safety standards
   

Training and Development

1. Provide guidance and support to all program staff and volunteers
2. Develop and conduct training sessions as needed
3. Stay current with best practices in homeless services
4. Share knowledge and expertise with team members
5. Participate in professional development opportunities
   

QUALIFICATIONS

• Bachelor's Degree in Social Work, Psychology, or related field;Master's Degreepreferred.

• Minimum ofthreeyears’ experience in homeless services, with at least twoyearsleadexperiencepreferred.

• Demonstratedexpertisein evidence-based practices including Trauma-Informed Care, Housing First, Motivational Interviewing, and Harm Reduction

• Strong leadership abilities

• Excellence in crisis management and problem-solving

• Exceptional organizational and time management skills

• Superior written and verbal communication abilities

• Proficiencyin data analysis and outcome measurement

• Experience with program development and quality assurance

• Bilingual (English/Spanish) preferred

• Advancedproficiencyin HMIS and MS Office Suite

MANDATORY REQUIREMENTS

1. EmploymentEligibilityVerification
2. Reliabletransportation
3. Updatedtuberculosis test
4. Successfulcompletionofbackgroundscreening.
5. CPR/FirstAidtraining
6. Must have ValidCADriver'sLicense
7. Must provide proofofinsurancecoverage
8. Mustbe able toqualifyforUBHdrivers’insurancecoverage

BENEFITS

1. Competitive salary based on experience and qualifications.
2. Health, dental, and vision insurance options.
3. Retirement savings plan.
4. Paid time off and holidays.
5. Opportunities for professional development and growth within the organization.

PHYSICALDEMANDS, ENVIRONMENTAL CONDITIONS,EQUIPMENT

Thephysicaldemandsdescribedherearerepresentativeofthosethatmustbemetbyanemployeetosuccessfully performtheessentialfunctionsof thejob.Reasonableaccommodationsmay bemadetoenableindividualswithdisabilitiestoperformtheessentialjobfunctions.Employeemaybeincontactwithindividualsand familiesin crisiswhomay beill,usingsubstancesand/or notattentivetopersonalhealth andsafetyforthemselves.Theemployeemayexperienceanumberofunpleasantsensorydemandsassociatedwiththeclient’suseofalcoholanddrugs,andthelackofpersonalcare.Theemployeemustbereadytorespondquicklyandeffectivelytomanytypesofsituations,includingcrisissituationsandpotentiallyhostilesituations

Reasonableaccommodationsmaybemadetoenableindividualswithdisabilitiestoperformtheessentialfunctions.Ifyourequireanaccommodation,pleasemakesuretoinformtheHumanResourcesDepartmentbythefirstweekofemployment.Ifanaccommodationisnotrequiredatthetimeofemployment,butislaterrequired,youmustinformtheHumanResourcesDepartmentoftheneedforaccommodationatthetimeitisneeded.