Lead Patient Coordinator

Patient Coordinator | Full-Time | Pediatrics

At Great Strides Rehabilitation, an H2 Health company, we know that excellent patient care starts at the front desk. As a Patient Coordinator, you are the first point of contact and the welcoming face of our outpatient clinics. Your role is critical to creating a positive, efficient, and supportive experience for patients and their families.

The lead role is responsible for the administrative compliance and Patient Coordinator support to the Jacksonville area. Training and directing other Pcs in person and virtually will be required. This role will also require operating at the St Augustine Great Strides Rehabilitation location with occasional travel to the other Great Strides locations. This role works closely with the Regional Administrative Manager to ensure personal, professional, and company goals are met.

Patient Coordinators are responsible for ensuring smooth day-to-day operations, including scheduling, check-ins, insurance verification, and communication with clinical teams. If you're detail-oriented, personable, and passionate about healthcare, this is a great opportunity to grow in a fast-paced, patient-focused setting.

Your Role:

• Greet patients and families with warmth and professionalism
• Manage patient check-in and check-out procedures
• Schedule appointments and maintain accurate records
• Verify insurance benefits and collect co-pays as needed
• Support communication between therapists and patients
• Assist with general administrative tasks to keep the clinic running smoothly

Requirements

• High school diploma or equivalent
• Previous experience in a healthcare or customer-facing environment preferred
• Excellent organizational and communication skills
• Friendly, reliable, and detail-oriented
• Comfortable using scheduling and EMR systems
• Ability to manage multiple tasks and priorities

Benefits

• Compensation: $18.50- $19.50 per hour
• Medical, dental, and vision insurance
• Generous PTO and paid holidays
• 401(k) with company match
• Tuition loan reimbursement
• Health Savings Account (HSA) and Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Company-paid life insurance
• Additional voluntary benefit options

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Apply now. H2 Health is proud to be an Equal Opportunity Employer. We celebrate diversity and inclusion in all aspects of employment.