Legal Recoveries Specialist

Key Responsibilities

• You'll communicate with customers over the phone, understanding their unique situations and offering tailored solutions.

• You'll work towards key performance indicators, setting up payment plans, and navigating litigation processes when necessary.

• You'll approach each interaction with empathy, providing guidance and support to customers, of which some maybe vulnerable. We will work with you on developing your skills to handle all calls to achieve fair outcomes

Skills, Knowledge & Expertise

• Strong communication and interpersonal skills
• Empathy and understanding
• Resilience and adaptability
• A passion for helping others
• Previous customer service experience (preferred)

Benefits

• Enjoy a range of benefits, including free parking, generous holiday entitlement with options to buy and sell holidays, extra day off for your birthday, onsite business café with baristas, team social events funded.

• We're committed to your professional development. Advance your career through opportunities for promotion and training.
• We have a dedicated learning and development trainer for the department who will provide full training at the beginning and throughout your employment, supporting you with training and guidance on resolving complex and challenging caseloads.
• Be committed but patient with the journey, career progression opportunities are available and our business is growing, but you must show that you can master the collections advisor role and fully understand it to open up conversations about promotion or progression - we will work with you on your development.

• Be part of a supportive team that values collaboration and teamwork.

• Benefit from flexible working hours and a flexible, generous holiday allowance.