Level 1 IT Support Engineer - BGC Night

POV: You're tackling IT tickets while the city sleeps. You're enjoying a night commute that feels effortless.

Soon, you'll get certified, sharpen your skills, and build your IT career. Step into an L1 IT Support Engineer role and start your growth journey today.

As an IT Support Engineer, work with our MSP Partners:

Work with a supportive team solving tech issues for clients in the US, UK, and NZ. Learn, grow, and gain real-world experience in a fast-moving Managed Service Provider (MSP) environment.

Ideal Technical Profile

• 2+ years of proven experience as an IT Support Engineer or in a comparable technical support role

• 2+ years of hands-on experience supporting Windows 10/11 in a corporate or enterprise environment

• 2+ years of experience administering Microsoft 365 (O365), including user management and troubleshooting

• 2+ years of solid Active Directory experience, covering password resets, user account creation, group and access management

• Strong working knowledge of basic networking concepts (LAN/WAN, routers, firewalls)

• Demonstrated expertise in PC setup, hardware repairs, system migrations, and workstation support

• Practical experience using IT ticketing systems in a fast-paced support environment

• Excellent verbal and written communication skills, with the ability to explain technical issues clearly to non-technical users

Your Key Responsibilities

• Monitor alerts ticket queue, investigate and escalate where needed.

• Triage tickets (phone and email), quick fix – they have automation, they have an SDC.

• Monitor support ticket queue progress and escalate as required.

• Design and maintain process documentation for the service desk.

• Provide 1st Level of support for incident and/or service requests.

• Act as the first point of contact to the customer created tickets.

• License reconciliation with Finance Team.

• Accurately completing timesheets.

TGT-CODED BENEFITS: Enjoy ViTAL Perks!

• Financial & Work-Life Benefits: Night shift differential, overtime pay and bonuses, referral incentives, daytime hours free for personal commitments, fewer commute traffic jams

• Night Shift Environment: Less crowded, quieter workspace, focus without daytime distractions, tech-forward modern facilities

• Health & Wellbeing: HMO from Day 1 (with dependent & dental coverage), psychiatric & medicine support, flu shots, life insurance

• Techno Global Academy: Train with Techno Global Academy through career development programs and certifications designed to strengthen your IT skills and accelerate your career growth.

• Rewards & Growth: Enjoy 24 PTOs (with conversion), annual appraisals, employee awards, referral incentives, free daily meals & treats, overseas training opportunities, and a vibrant office culture.

• Location: Work in Bonifacio Global City (Night Shift!)

ABOUT US @ TGT GLOBAL

Headquartered across the Philippines' most dynamic cities in BGC, Eastwood, Alabang, and Cebu, and now expanding internationally with our first overseas office in Sri Lanka, we're building a workplace that puts people first.

Make the most of our 100% virtual recruitment. Apply today!