Level 2 | Energy Service Technician | Service Technician

Level 2 | Energy Systems Technician | Service Technician

Service Technician

Independent. Capable. Ready for anything in the field.

Department: Field Operations

Reports To: Level 3 Technician / Field Supervisor

Employment Type: Full-Time

Base Compensation: $25–$30/hr ($52,000–$62,400 annually)

Max Annual Compensation (with incentives): $75,000+

POSITION OVERVIEW

The Level 2 Service Technician is where training becomes mastery. You've demonstrated the safety knowledge, technical fundamentals, and field reliability to operate independently — and now you're the person crews and clients count on to execute quality work and solve real problems. You'll carry out preventive and corrective maintenance across multiple system platforms, diagnose faults from inverter alarms to communication network failures, and begin building the troubleshooting instincts that define the best technicians in the industry. You'll also start mentoring Level 1 technicians, taking the first step in a leadership trajectory.

CORE RESPONSIBILITIES

System Maintenance & Troubleshooting

• Perform preventive and corrective maintenance on solar PV systems, BESS, EV charging stations, and SCADA monitoring platforms
• Diagnose and resolve inverter alarms, ground faults, arc faults, and communication interruptions independently
• Conduct intermediate troubleshooting of inverters, battery management systems (BMS), and EV chargers
• Perform firmware updates, insulation resistance testing (megger), and data logging as required
• Execute assigned work scopes independently, maintaining quality and efficiency standards

Electrical Testing & Diagnostics

• Conduct voltage and current testing, string testing (Voc/Isc), and insulation resistance testing
• Conduct thermal scanning (IR imaging) and flag potential issues for corrective action
• Use multimeters, clamp meters, IV curve tracers, and thermal imaging cameras to diagnose anomalies
• Assist with acceptance, performance, and recommissioning tests following maintenance or outages
• Annotate plan sets and schematics to reflect as-found and as-left conditions

SCADA & Monitoring

• Verify system communication, data reporting accuracy, and performance indicators via remote monitoring platforms
• Troubleshoot and repair system data and communication protocol issues (RS-485, Modbus, TCP/IP)
• Assist Level 3 technicians in advanced monitoring and communication fault resolution
• Collect information for and submit warranty claims as applicable

Safety & Compliance

• Set and execute Lockout/Tagout (LOTO) procedures independently and accurately
• Maintain full compliance with OSHA, NFPA 70E, and NEC standards on every job
• Lead and/or participate in Job Hazard Analyses (JHAs) prior to work execution
• Conduct regular compliance inspections and safety equipment audits
• Lead regular safety meetings and toolbox talks
• Deliver site-specific safety orientations for visiting crew members and contractors
• Determine and set ESS-specific LOTO for multi-source systems

Documentation & Client Communication

• Complete thorough service reports detailing work performed, findings, and deficiencies
• Document system conditions accurately to support asset management and maintenance planning
• Provide clear and professional updates to field supervisors and site contacts

Mentorship

• Begin mentoring Level 1 Technicians in electrical testing, troubleshooting, and safety protocols
• Provide feedback on quality and content of training programs to leadership

REQUIRED QUALIFICATIONS

• 1–3 years of experience in electrical, solar PV, or related technical fields
• Demonstrated troubleshooting capability for electrical systems
• OSHA 30 (or completion within 30 days of hire)
• NFPA 70E (current or in progress)
• Valid Level 1 completion from an accredited or internal program
• Proficiency with multimeters, clamp meters, IV curve tracers, and thermal imaging cameras
• Ability to work at heights, climb ladders, and lift up to 75 lbs
• Valid driver's license with a clean driving record

PREFERRED QUALIFICATIONS & CERTIFICATIONS

• NABCEP PV Associate Certification (preferred or actively in progress)
• Experience with BESS and/or SCADA monitoring platforms
• NFPA 70E, Fall Protection, and Aerial Lift certifications
• Trade school certification, technical degree, or relevant coursework
• Experience with battery energy storage system (BESS) diagnostics
• Knowledge of utility interconnection requirements and electrical permitting

PATH TO PROMOTION — LEVEL 2 → NEXT LEVEL

• Troubleshoots common and intermediate system issues without supervision
• Accurately diagnoses faults and recommends corrective actions
• Performs root cause analysis and executes solutions for common problems
• Comprehends OEM manual requirements and applies them in the field
• Leads safety meetings, conducts JHAs, and may serve as designated safety person on site
• Supports and guides Level 1 technicians effectively
• Demonstrates readiness to lead small scopes of work

COMPENSATION & CAREER PATH

• Level 1: $20–$25/hr
• Level 2: $25–$30/hr ◀ Current Level
• Level 3: $30–$35/hr
• Level 4: $35–$45/hr
• Level 5: $45–$65/hr+

WHY SERVIST ENERGY

• Work on the most advanced clean energy systems in the field — PV, BESS, EV, and SCADA
• Clear performance-based path to Level 3 and beyond — no waiting on tenure
• Employer-sponsored certification reimbursement including NABCEP, OSHA, and NFPA 70E
• A team culture built on technical excellence, mutual respect, and continuous development