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Kabam

Posted 1 month ago

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Live Operations Specialist (Contract)

VancouverOn-siteContract

AI Summary

Supports planning, execution, and optimization of live events and promotions; analyzes player behavior and revenue via BI tools to improve in-game monetization and event performance.

About this role

At Kabam, we’re constantly raising the bar of excellence in free-to-play gaming. We hire for passion and diversity so that we can triumph in our collective skill. Our teams are made up of a fusion of personalities and interests bound together by a collaborative nature, fun-loving culture, and a drive to do what it takes to make great games. And this is where you come in...
The Live Operations Specialist is responsible for supporting the execution, analysis, and optimization of live features, events, and commercial promotions that engage and retain players. Bridging the gap between execution and strategy, the specialist takes a proactive role in monitoring game health, configuring live events, and collaborating across disciplines to implement mid-level monetization and operational plans.
This role is a full-time, on-site position based 5 days a week at our Downtown Vancouver studio.

In this role, you can expect to:

Offer and Event Planning:
  • Build and execute offers, events, and promotion plans to help achieve monthly goals and target metrics for the studio team.
  • Monitor live product health and track revenue performance, surfacing insights to senior specialists and managers.
  • Work as a key part of the live ops/econ team to come up with pricing strategies for offers and services that optimally drive user spend.
  • Make suggestions and plans to improve in-game content and pricing, supported by market research and quantitative/qualitative data.
    • Data & Insights:
  • Analyze player behaviour and event performance using internal metrics and business intelligence tools (e.g Tableau).
  • Develop intermediate data-driven insights to recommend optimization plans for in-game events and offer conversion.
    • Cross-Discipline Collaboration:
  • Coordinate with Product, Economics, Marketing, Community, and Player Retention (Px) to ensure timely communication and accurate execution of live operations calendars.
  • Collaborate with engineering and technical teams to refine system configurations and troubleshoot live issues or tool constraints.
    • Design:
  • Support design of new monetization systems and features aligned with product pillars and goals.
  • Support in the designing, building, and optimization of offers and promotions to help achieve monthly goals and target product metrics, focusing on conversion and revenue-related KPIs.

    • To be successful in this role, your background includes:

  • Post-Secondary education in related field.
  • 3+ years of experience in game design, live operations or related field.
  • Basic understanding of SPARX; familiar with key tools (gacha, gamestore, events, etc.) and capable of executing upon those events from scratch.
  • Familiar with the Live Ops workflow at Kabam and integrations with others disciplines.
  • Familiar with top grossing F2P games and F2P LO design & system trends.
  • Introductory knowledge of data use within our game (ie. can read common dashboards on tableau; can develop basic insights on how events and offers impact the game).
  • Able to request and implement localization (LOC).

    • Skills

    A/b TestingBusiness IntelligenceCross-Functional CollaborationDashboard InterpretationData AnalysisData VisualizationEngineering CollaborationEvent ConfigurationGacha SystemsGame MonetizationGameStoreKPIsLive OperationsLive Ops WorkflowLocalizationMonetization DesignOffer ConstructionPricing StrategiesPromotions PlanningRetention MetricsSPARXSQLTableau

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