Living Shores - In Park Revenue Operations Supervisor

Roles & Responsibilities

Daily responsibilities include but are not limited to:

• Manage and control all financial aspects of assigned departments while maximizing revenue and cost savings opportunities; maintain constant vigilance over departmental spending and budgets; continuously evaluate current operations and recommend/implement process improvements to reduce costs, improve food quality, guest experience and employee satisfaction.

• Act as a strategic visionary to implement measures that will favorably impact process, people, and/or profit

• Act as an approachable mentor and coach to all assigned team members

• Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline.

• Ensure that all required meal and other breaks are being given in accordance with New Hampshire law

• Assist with team scheduling and timekeeping activities

• Attend daily In-Park Revenue meetingsand participate in Living Shores MOD program.

• Manage cateringprogram, support special events and other group sales initiatives.

• Maintainaccuratelevels of inventory and fillout order requests for your location.

• Ensure locations remain clean and stocked.

• Provide retail staff with new productdeliveries/labels for tagging. Run re-stock product from upstairs stockroom to retail shop.

• Complete any requesteddaily/weekly documentation.

• Effectively manage waste/spoilage/damages

• Manage any team member corrective actions.

• Coordinate team member lunch and break periods.

• Communicate pertinent information betweenmanagement and team members.

• Create a guest-focusedatmosphere to ensure great guest experience.

• Manage compliance with NH State Health Department and other inspectors/auditors in your locations.

• ObtainServSafecertification (training provided).

• Report any potential safety hazards and maintenance requests to management.

Requirements

• 18 yearsof ageor older

• Punctual,reliable

• Flexible schedule

• Able to work in a fast-paced environment

• Able to work alone and as a team lead

• Able to be productive during slow periods

• Must possess strong written and verbal communication skills

• Must possess strong attention to detail and problem-solving abilities

• Must be proficient in Microsoft Excel, Word, and Power Point.

• Practical knowledge of Point of Sale (POS) technology and PCI compliance is preferred

• Ability to handle private and confidential information with highest discretion

• Able to follow direction and communicate relevant information.

• Able to positively engage with guests to promote sales

• Able to maintain hygiene and personal appearance consistent with policies outlined in the Team Member Handbook.

• Able to follow daily tasks as outlined in the food & beverage/retail standard operation procedures.

• Able to lift light loads (25 lbs.,)to stand for prolonged periods of time (5+hours,)bend/squat, reach and climb/descend stairs(sometimes while carrying boxes.)

• Assist with trucks and deliveries when needed

• Locate packing slips on deliveries andbring to IPR office to initiate shipment processing

• Desire to have fun while creating a memorable experience