Load Control Customer Service Agent (Internal AZ)

Pacific Aviation is hiring experienced Weight and Balance team members to perform Load Control at ** San Francisco International (SFO)** to support secure and efficient aircraft operations. This is a ** part-time ** position, ideal for candidates who are detail-oriented, safety-conscious, and thrive in behind-the-scenes aviation roles.

As a Weight and Balance Load Controller, you’ll play a critical role in coordinating weight and balance, preparing documentation, and ensuring that flights depart safely and on schedule.

Requirements

What You’ll Do

• Coordinate with Centralized Load Control (CLC), ramp staff, and cargo teams to support safe and timely flight departures
• Calculate estimated zero fuel weight (EZFW) and transmit to flight dispatch
• Prepare and review flight documentation (checklists, logs, UCM telexes, etc.)
• Verify cargo documents, loading instructions, and notify teams of errors or updates
• Communicate last-minute changes (LMCs) to the cockpit crew and adjust load sheets accordingly
• Track and report weight discrepancies or fuel impacts that affect ZFW
• Uphold safety standards and loading principles based on load category and flight destination
• Maintain accurate records and follow airline-specific and regulatory requirements

What You Bring

• Fluent in English (written and verbal)
• Strong attention to detail and documentation accuracy
• Ability to manage time-sensitive, high-pressure tasks
• Team player with strong communication and coordination skills
• Comfortable using technology and airline systems (DCS, telex, email, etc.)
• Self-motivated, methodical, and able to adapt to unexpected situations
• Aviation experience or 3+ months in a customer service role preferred
• Must be legally authorized to work in the U.S.
• Willingness to complete all required airline and safety training

Schedule

• Part-Time
• Varies depending on availability and seasonal demand
• Must be available on weekends and holidays as needed

Benefits

Benefits

• Pay: $23.15 per hour + Shift B Premium ($1)
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off
• Uniform Provided
• Parking Discount
• Paid Training
• Referral Bonus
• Cell Phone Plan Reimbursement