Loan Servicing Specialist I

Summary:

Supports daily loan servicing operations by performing routine servicing functions under established procedures.

Essential Duties and Responsibilities:

• Process routine loan servicing transactions
• Maintain accurate loan records in the core system
• Assist with loan boarding and servicing functions
• Respond to basic internal and customer inquiries
• Escalate discrepancies or exceptions as needed

Education And/Or Experience:

• High school diploma or equivalent required; associate degree preferred
• 0–2 years of banking or financial services experience
• Strong attention to detail and accuracy

Physical Requirements:

• Ability to remain seated for extended periods while working at a computer workstation
• Frequent use of hands and fingers for keyboarding, data entry, and handling documents
• Ability to view computer screens for prolonged periods with close visual attention to detail
• Occasional standing, walking, bending, and reaching within the office environment
• Ability to lift and carry files or office materials weighing up to 25 pounds
• Ability to communicate clearly and professionally in person, by telephone, and via electronic communication

These physical requirements are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.